Franco Counseling Associates PC

Reviews

• LS

  Lance Snyder

  Nov 8, 2024
  1.0
  Scheduled visit Oct 18 @ 0900. $180.92 copay, no problem. Within the first 5 minutes it was decided the therapist i was seeing had a conflict of interest and could not see me (the conflict of interest is that he is the therapist for someone very close to me). I was told I would be issued a full refund, but it couldn't be issued right then and there back to my credit card. no problem. I get a call a few days later to inform me that they only have a single person that knows how to use the credit card terminal, and she had a med. emergency, so no one knew how to issue me a refund. The charge posted to my card and refund 'not possible' i was told, so they were sending me a check. I've not received this check or so much as spoken to another human being about this, I've called many times, left many messages, all without any form of answer. I don't need the 180.92 copay back to live, but it's the principle of the matter. How does a business have a single point of failure for billing matters - such a lack of contingency is a red flag for questionable business practices, truly continuity isn't a care here. EDIT 20241121 I did receive my refund via check format after leaving messages on their answering machine and calling the therapist I had seen for 5 minutes. That doesn't constitute changing this review to be any favorable. I had to still chase you for my money.
• CS

  Constance Shuler

  Jul 15, 2024
  5.0
  If it wasn't for the therapy that I have received from the Doctors & Therapists and confidentiality; I am not sure I would have been able to comprehend life. Thank you all & God Blessed me.
• KL

  Karen Lumps

  Mar 7, 2024
  1.0
  Do your research! I have brought many ethical and legal concerns regarding the treatment and behavior around Minor Children to the therapist directly and then tried to escalate to the "clinical director". They did absolutely nothing. The "director" will not respond back to any calls or emails. Won't even look into the incidents. Upon further review this office, and specific therapists, have more than 10+ current pending Violations against them via the licensing board. Which makes Perfect sense as they are now refusing to release my childrens file. Attorneys have been contacted over this- I would steer clear! Not only for adults, but especially children !

Frequently Asked Questions About Franco Counseling Associates PC