Brande Saad Group

Reviews

• MF

  Maus Fitzgerald

  6 days ago
  2.0
  The doctor is excellent, Great bedside manner, very clear and easy to understand the information he's relaying. The front desk employees, however, seem to be more interested in personal conversation than helping the patient. I went to the office to pick up my Rx. The lady never stopped talking to her coworker and never said anything to me. They never call when the glasses arrive, I've had to track down 3 pairs or glasses myself because of their inability to communicate. The kicker is the last pair of glasses I ordered never received scratch protection. The employee asked if I needed special lenses, but wouldn't explain what the options were, she reacted as if I was just supposed to know what the options were. I said to add everything to the lenses, as I had 600 dollars to work with from my insurance. She gave a laugh and said okay. But, after 6 months, the lenses are scratched and almost unwearable. Doctor is excellent. Sadly, I won't be returning.
• SL

  Shantelle Lansberry

  Apr 22, 2026
  2.0
  I went for an exam and picked out glasses. I sat there for 2 1/2 hours!! The doctor was great! Well I decided to call today, 6 days after my appointment to see where my glasses were, and the front desk lady asked me if I picked out glasses?!!!! Like hello?!!!! YES I did and then she said that I would have to pay full price because my insurance supposedly doesn’t cover them (why not tell me while I was in the office)? And I even picked out cheap glasses!!! She told me they were going to be $220!!! Omg, so not cheap 😳 So then she said let me look into it for you and I’m still waiting on a response back! Very disappointing!!! Now with my son, he got his glasses within a few days! I thought wow, that was very fast!! We also sat in the waiting room for 2 hours on the day of my son’s appointment as well!!! Something HAS to change!!!
• FS

  Freddie Sisto

  Mar 30, 2026
  4.0
  The doctor is great. He was responsive and helpful once I was able to speak with him.
• AR

  Anthony Rodriguez

  Feb 24, 2026
  5.0
  Great people ... great products 👌
• BM

  Brenda Martin

  Jan 6, 2026
  2.0
  Dr Lonesky is great. Went Dec 3 and was told eyes got much worse. Ordered new glasses, had to go back and tell them they did not mark for my bifocals. Glasses has never came in. Was told last week would be here today at latest. Called today and now they are checking with lab to see what going on. Was also told they were on the phone with lab last week and they were working on them at that time. Frustrating taking this long. Feels as if I am getting run around. If it is the lab realize the staff cannot help it, however I feel as if this should have been checked on sooner when I have been calling them to see where they are ! Not sure i will be returning here.

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