LensCrafters

Reviews

• JH

  John Hook

  2 days ago
  5.0
  Quite frankly the best overall experience I ever had. The entire team made my experience wonderful from walking into the door to the exam to finding glasses that were right for me! Great job everyone!
• AI

  Avery Irwin

  May 1, 2026
  5.0
  Andrew is amazing! Extremely helpful - I would HIGHLY recommend his help and this store to everyone. Thanks again!
• AC

  Aleks Crampton

  Apr 30, 2026
  5.0
  I had a great experience here. If I could give more than 5 stars I would! I came in for a pair of glasses and was impressed by the wide selection. The staff answered all my questions and handled my Eye Med insurance quickly and smoothly. When I picked up my glasses, they made sure everything fit well and that I was happy with my choice, and they also explained helpful perks like free adjustments. Jayda assisted me and was especially knowledgeable about insurance, which made the whole process easy. I also like that they offer contact lenses and eye exams, so it’s convenient to have everything in one place—I’m looking forward to using those services in the future. If you’re looking for good options, a seamless experience, and solid customer service, I’d definitely recommend checking this place out.
• ML

  michelle Lost

  Apr 8, 2026
  1.0
  I visited this location for the first time on April 1st, and the experience was completely unacceptable from start to finish. The moment I walked in, someone from across the far end of the room asked me why I was there. That is incredibly unprofessional. Then, despite having an appointment, I was left waiting over 12 minutes past my scheduled time while being the only person in the waiting area. There was absolutely no reason for that kind of delay. The worst part was the blatant dishonesty during the exam. When I was taken back for retinal imaging, I clearly and repeatedly stated that I did NOT want the test if it cost extra. I was told multiple times that it was “included” and not an additional charge. That turned out to be completely false. I was charged extra anyway. That is not a misunderstanding—that is misleading and deceptive. Charging patients for services they explicitly declined, after assuring them it wouldn’t cost extra, is completely unacceptable and shady business practice. I will never return here, and I strongly warn others to be extremely cautious. Double-check everything and do not trust what you’re told about pricing—you may end up with hidden charges you never agreed to.
• CC

  Cmbybee

  Apr 4, 2026
  5.0
  Visiting from hours away and I broke my glasses. I stopped in and asked for help and was met with an instant smile and very polite, willing, eager response. Andrew disappeared with my broken glasses and about 4 minutes later reappeared with a perfect fitting, fixed, and polished pair!! No charge, just a smile and well wish! Made my day!!

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