Club Pilates

Reviews

• TJ

  Tayler Johnson

  3 days ago
  1.0
  I would never recommend Club Pilates Sherwood. This was, without question, the worst customer service experience I’ve had with any fitness studio. The studio refuses to assist members with account issues in person and instead directs everything to email. Unfortunately, when you do email—even multiple times—you receive no response. Trying to cancel a membership is unnecessarily difficult, and to make matters worse, my card continued to be charged after my cancellation. Despite repeated attempts to resolve the issue, no one responded or took the simple step of stopping the recurring charges on their end. The lack of communication, accountability, and basic customer service is incredibly frustrating. Members shouldn’t have to chase down a business just to get a response about billing issues. Beyond the customer service, I also found this to be one of the least enjoyable Club Pilates locations. The overall experience simply doesn’t compare to other studios. Thankfully, I’m switching to the Wilsonville studio, and the difference is night and day. The staff there is welcoming, professional, responsive, and genuinely helpful. They provide the level of customer service that every member should expect – timely communication, respect, and a willingness to help. If you’re considering Club Pilates in the area, I strongly recommend Wilsonville and would avoid the Sherwood location.
• SS

  Stephanie

  May 4, 2026
  5.0
  I LOVE Kathleen’s classes! Always a great workout, never the same, she’s so encouraging and fun!
• HB

  Hannah Burgess

  Apr 17, 2026
  1.0
  My friend has called the phone line here multiple times AND visited in person to pay her membership dues, and hasn’t received an answer. The business has been closed when she showed up mid day despite google listing the business as “open.” Club Pilates has hounded her with improper collections practices and unjust extra fees, even though she tried for weeks to pay her bill and ultimately gave up! She was also injured during a class when one of the ropes on a piece of equipment was faulty, much longer than the other side, and her back was overextended on one side as a result. She is still dealing with this injury 6 weeks later. She spoke up to the trainer and was encouraged to continue using the broken reformer because the class was full. I’ve heard enough stories from friends about this place to know that business practices & management aren’t sufficient for the premium membership dues. I feel bad for people who waste their money here for pretend workouts with unfit trainers and faulty equipment, to then be harassed by management about payment they refused to make themselves available to accept. I highly recommend lifetime for a great Pilates program with fit trainers, properly managed equipment and amazing class availability. It’s much more worth the $200+ price tag.
• PS

  Paige Slater

  Apr 8, 2026
  5.0
  Kathleen was so sweet and helped answer all questions.
• RS

  Reana Sabbavarapu

  Mar 16, 2026
  1.0
  Don't get into a contract agreement with this company. If you ever have issue booking classes on the app they will blame it on you and you will be paying regardless. They will behave more like a collections agency, be totally deaf to your situation and say they are willing to work with you if continue to pay. Up until I ran into this problem I was happy to be a regular and continue to book classes. I was actively inviting friends and family to try a class up until this happened, but I have learned my lesson. I will be telling every person I know to stay away from this company.

Frequently Asked Questions About Club Pilates