Serenity Lane Salem Outpatient provides evidence-based outpatient addiction treatment and integrated behavioral health services for adults in the Salem area. As part of Oregon’s largest nonprofit provider of addiction and behavioral health services, Serenity Lane offers outpatient treatment, intensive outpatient programs (IOP), DUII services, individual counseling, group therapy, family support, relapse prevention planning, and recovery education. The outpatient facility also provides integrated care for co-occurring mental health conditions including anxiety, depression, PTSD, and trauma-related concerns. Flexible treatment options help adults continue work, school, and family responsibilities while receiving structured recovery support.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.