Warby Parker Washington Square

Reviews

• RF

  ryley fischer

  May 12, 2026
  5.0
  The whole team was so helpful during my visit. Dr. Christina Nguyen was very friendly, knowledgeable, and explained evidence based testing and measures to ensure the best fitting contacts and the most accurate glasses description. The Warby Parker team was helpful with check out and ordering contact lenses via their website ensuring I had the best rate. I would recommend them for any eye care concerns.
• RJ

  Rachel Johnson

  May 2, 2026
  5.0
  Julie is amazing! I so appreciated her help and patience today. I had an eye exam at a clinic where I've been going for years (not Warby Parker) and was told my prescription was the exact same that it's been. I then bought 4 pairs of Warby Parker glasses but my eyesight was blurry with all of them. Julie took the time to help me troubleshoot and discovered that my prescription had been written wrong. Thankfully, Warby Parker will be helping me get my new lens and next time I need an updated prescription I'll be skipping the clinic and going here. Thank you so much!
• HH

  HKP

  May 2, 2026
  5.0
  Highly recommend - greeted immediately upon entrance, wonderful customer service, quick to serve, listened well, very organized and clean!
• JT

  Jeff Tinkham

  Apr 29, 2026
  1.0
  This is a Buyer Beware review. I wish zero stars were an option, here. I had an eye exam and purchased frames from this location. The glasses arrived with the absolutely incorrect prescription. I was refunded for the frames, but charged for the exam. The exam which yielded the incorrect glasses. I was told the outfit doing the exam would get in touch with me , but they never have. FYI - the exam is handled by a company which is separate from Warby Parker. Who, apparently are not available to receive phone calls. Super shady. This will be an ongoing situation, as this is just not good enough for me. Buyer Beware.
• PP

  PEYTON

  Apr 6, 2026
  5.0
  I have bought 6 eye glasses from WP over the years. There are good for the price! They have earned 5 stars. However, I recently tried progressives and I returned them. When I was driving, road signs were blurry and the 3 sections were off (top, mid, bottom lens). I took them to WP and they admitted that they took the seg height measurement incorrectly for me and something else. At the time, the optician had to measure it twice because she forgot to write it down. And, no PD measurement. Even though they had a record of it from years ago, it's vital you have the exact PD for progressives. That extra check would have been nice. I exchanged them and had different glasses made—those came back with loose lenses. They made noise and crackled every time I took them on or off or on my face even. That was even after 8 days of wearing them every day. They felt and sounded like toy glasses. The edging was way off so I took them in. They could not fix it by heating them up. I was super disappointed, but they replaced them. That was the right thing to do. Now I'm on eyeglass #3 and I think they'll be fine. This was such an odd experience because the first 6 times they got everything perfect. This last pair, from careless measuring to bad lab edging, I'm hoping it was just dumb luck a couple times in a row. Anyhow, it's not a bad place if you have an experienced optician that does the entire setup: no outsourcing to a rookie optician nearby to take a measurement. That's better quality control and accountability I think. As for the edging, it's standard to have a solid pair of glasses, not a premium feature. Customers should always demand that. Mostly, WP gets that right and I hope they do in the future. Still a 5 star.

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