National Seating & Mobility

Reviews

• NF

  Natasha Franks

  May 7, 2026
  1.0
  I ordered my chair at the end of July. Wade Abbot told me that it took about 90 days so that would be at the end of October. I called on the progress of my chair at the end of October. And it was stuck on step three, and it had been stuck on step three for about a month. They did not tell me what needed to be done. They just said it was stuck on step three nor did they tell me at that time that there was a progress online that I could follow. At the end of November I called back and it was still stuck on step three. same thing for December at which time I started asking, what is the problem and what do you need to move onto the next step. I was informed the insurance was asking questions that the doctors office needed to answer. So as the patient, I reached out to my doctor’s office and ask them to get in touch with the insurance company to make sure that everything was ordered and they would approve everything that NSM needed. It was about a month or two later that it finally moved on the step. Once on stepfive, which didn’t occur until March, I started asking again, What needed to be done. They said it was ready for delivery and it was going to be in late April that I would get it. I told them,as I’m two hours away that I had a doctors appointment and I was willing to pick it at the office.It took three hours to program my chair custom to me it worked for about a month until it D Eprogrammed itself. It took about a week to schedule an appointment for a technician to come out and fix it. It worked for four days and the exact problem occurred again when the technician was out the first time he could not tell me why it programmed itself and why it started working again. Right now it is the programmed and I am waiting on the technician to come out yet again. What should have taken 90 days, took nearly 9 months and right now it’s the programmed.
• LS

  Loretta Scudder

  May 2, 2026
  5.0
  Very informative and helpful the total experience was very satisfying
• AC

  Apple Catalano

  Apr 23, 2026
  1.0
  My experience with National Seating & Mobility in Tulsa has been absolutely unacceptable from start to finish. I have never once been able to reach anyone at the Tulsa office directly. Not once. Every single attempt goes through their call center—which, ironically, has been the only competent part of this entire process. Even they repeatedly fail to get a response from the local office. Nothing gets done unless the situation is escalated to corporate. And even then, progress only happens when deadlines are forced and pressure is applied—just to move things forward by inches. This has been the pattern at every single stage. This is not just poor customer service—it is a complete failure in communication and accountability from a company that is supposed to be providing essential medical equipment to families and children. There is no excuse for this level of disorganization and inaccessibility. Trying to get necessary equipment for my child has turned into a drawn-out, exhausting battle, entirely because of this location’s inability—or unwillingness—to communicate or follow through. The process isn’t even finished, and I still have no confidence it will be resolved properly after everything we’ve dealt with. If you have any other option, use it. I would strongly advise against working with this location unless you are prepared to chase down every step, escalate repeatedly, and fight for basic responses.
• RL

  Rita Liblin

  Apr 21, 2026
  5.0
  They're really awesome. Just waiting for the doctor to get paperwork done.
• CF

  Cory Franks

  Mar 10, 2026
  1.0
  My wife is a quadriplegic and requires a power wheelchair. Her previous one is old and beginning to fail. We went through NSM to replace it. In August we were quoted an October delivery time by Wade. It’s nearly mid-March (5 months overdue) and we cannot even get a call back from Cassandra. We are actually trying to pay our copay which wouldn’t have been as much had it been delivered on time or even 2 months late. So, 7 months from ordering, no chair, can’t get a callback, runaround every single time we do make contact. “Oh we filed that incorrectly, or oh, we had to order this part, or oh we forgot to file this with your secondary insurance.” Just absolutely the worst experience I’ve ever had with any company. I try to let my wife handle it so she can have a sense of purpose and accomplishment- but all she gets is stress and frustration.

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