LensCrafters

Reviews

• MT

  Misty Tyler

  May 31, 2026
  3.0
  I have over paid for years knowing I could go online and pay less than I do using my insurance. I do it so they can help me. I bought a pair and it was too small. I spent $413 for progressive and transition lenses. The frames were covered by insurance. I brought them back and nothing else in the store was the size I was looking for. Long story short I returned them, bought a pair of glasses without transition and a pair of sunglasses for $225 on Zenni. I may stop paying for eye insurance cause ...what's the point?
• JD

  Jessika Davis

  May 24, 2026
  1.0
  The LensCrafters customer service email support page doesn’t work, so looks like a Google review is needed. I am just leaving this location sorely disappointed, frustrated, and barely able to see. I’m wearing glasses that have a very much expired prescription because my last set of contacts fell out of my eyes unexpectedly. I haven’t been able to get to an optometrist as quickly as I would like. I walked in (wild because I *thought* the sign said “Walk-ins Welcome” in the front of the store but I can’t see well and it’s kind of an emergency situation so who could say…) and politely stated that I would like to have an eye exam. There was ONE woman sitting in the waiting room. One receptionist was on the phone. The other receptionist stared blankly at me until I stated why I was there. Zero greeting. When I stated what I needed, her response was, “You can’t. We’re really busy.” & then she proceeded to blankly stare at me. I waited for more information and an explanation but she just stared at me so I walked away. What a disgusting way to do business.
• LB

  Lynx B

  May 22, 2026
  5.0
  I have come back to this store two years in a row for my glasses now. When my lenses were messed up with a factory defect and it took me three weeks of toughing it out to bend my pride and take them back? They did not hesitate to examine and order new lenses to fit the frames, my eyes and the extreme transitions while letting me hold onto what I had so I was not in pain for the week and a half it took for the new lenses to come in, and make sure they were perfectly tooled. They help me stay within budget as well as get what I need to aid in my condition. Because of the great experience two years in a row I will be back next year as well. They have made a loyal customer of me.
• DR

  Derrell Revels

  May 21, 2026
  5.0
  The manager at this location (April) was phenomenal. She was personable and made the process of buying new glasses extremely easy! 10/10
• AM

  A Montgomery

  May 18, 2026
  5.0
  Best customer service ever - ask for Jazz! Great selection, honest opinions, so patient, and knowledgeable on styles and what frames your face! You made choosing glasses fun!

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