Eyemart Express

Reviews

• MM

  Macy

  Aug 26, 2026
  1.0
  I have been doing business with Eyemart for a while. However, I just moved to the area early this year. I found the sandsprings location because one of the lenses popped out of the glasses I had originally purchased in El Reno, Ok. I arrive and was met with Elijah, he was very helpful. He took my original glasses to the back to see if they could be repaired, in the meantime, he said that he would order me a new pair so this would not happen again. I told him that I had to get reading glasses from rhe store and that I couldn't see well at all. He walked over to the wall. Picked out one pair of glasses for me brought him over. They were purple and they were light and they fit on my face. But I could not see them. They were ordered and I was given my original pair back. I picked up the new pair of glasses around the end of April and something was off. I thought that I was just going to have to get used to them. I called about 4 days later, asked Elijah if they still had my original pair still, he said no. I told Elijah that something wasn't right and explained my symptoms. I was not getting used to the depth perception and everything up close, like my phone I was seeing double and could not focus on anything small. Also, there was no progressive in my lens. Explained to him that I was out of town working. He told me he was going to make a note in my account and to come up there whenever I could. When I went up there on June 15th, Elijah was not working. I sat down with a very nice lady named Zoe. She told me she had seen where Elijah had made notes in my account and that we were going to just order my original pair of glasses. I was completely fine with that. I explained to her what was going on with the new pair. She took them back to the lab. And came back and told me that one of my lenses, the prescription was not correct. I asked her about the progressive. She said that there is progressive in the lenses. I've asked five different people to look at my glasses and nobody can see the progressive. Zoe took the time to measure my face & my eyes so that everything was right. I sat there as she put it all into the computer. When she was done, she told me that Elijah would be there the next day and that he would have to sign off on it. I thank her over and over again and left. Yesterday on August 25th. My head was hurting so bad that I decided to call and see where my glasses were and if they've made it in. I was told that they were not ordered. I never received a call or anything saying that they were not going to order them. When I was on the phone with Elijah, henwas talking to me as if this had not already been discussed, changing everything he had previously told me he would do. I explained to him how bad my head had been hurting because of the wrong prescription. He said that they could replace the lens and argued with me that he never anything else. I hung up extremely upset. This morning, I called customer service, spoke to someone who read what had been changed in my account. Spoke over me when I tried to tell him thats not what i was originally told. It was clear at that point that they do not care about their customers health or comfort. What is really disheartening is that they are NOT true to their word. I will let them do what ever they want to do to fix their mistake. After that I wont be returning to any Eyemart.
• TM

  Tami Mcclary

  Aug 24, 2026
  4.0
  I had a very helpful young man help me with getting a pair of new glasses and my glasses were ready in less than a hour! My problem started when I went back to pick up my new glasses the young lady that was assisting me really doesn’t need to be in this area of working because she had no idea what she was doing I ask her to please adjust my glasses because I don’t like them halfway down my nose she ask me to move my hair so she could see and then she handed me my glasses and said ok all done have a good day! Well my glasses are worse than they originally were they are halfway down my face and is rubbing a blister on my ear and nose!
• TM

  Todd McGill

  Aug 8, 2026
  5.0
  Emerald was amazing. Super helpful and went above and beyond cleaning and repairing my glasses. Will definitely be back.
• SA

  Scott Alexander

  Jul 31, 2026
  1.0
  Girlfriend got the Scratch resistant lenses but somehow got a deep scratch in the lens and they won't replace it. Horrible service
• JP

  jerry pool

  Jul 1, 2026
  2.0
  The sales man who helped me was unfriendly didn’t say anything when finished and didn’t offer a receipt I will find somewhere else next time This is second time this same man waited on me and both times unfriendly

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