10GYM

Reviews

• SJ

  Stephan Jones

  1 day ago
  5.0
  Had a 10 Gym membership for 6 years now. Moved to this location last year and it's been a great experience. CJ is awesome
• MS

  Michael Smith

  3 days ago
  5.0
  Been a member for about a month now and we absolutely love it! Also I started with a trainer and the office staff were extremely helpful and not pushy at all. I was assigned Topanga and she was exactly what I asked and hoped for out of a trainer and made my experience very enjoyable!! I actually look forward to working out 5 days a week!
• RM

  Rosanne McDaniel

  Jun 25, 2026
  1.0
  Don’t be misled by the “$1 to join” advertising, and don’t expect it to be easy to cancel your membership. After giving proper notice, they attempt to extend billing beyond the required 30‑day period instead of honoring a reasonable cancellation timeline. Customer service was extremely disappointing. When I tried to resolve the issue, Jaylen at the Broken Arrow location was rude, dismissive, and unprofessional. He refused to provide any real assistance and would not give me a corporate contact, instead telling me to find it online. When I contacted another location, they provided the only number they had—but that number states they are just a billing office and cannot make changes or resolve issues. Meanwhile, the gym says they also cannot help. This leaves customers with no clear path to resolve billing disputes. These business practices are concerning. The lack of transparency, accountability, and basic customer service is unacceptable. I would not recommend this gym.
• ML

  Michael Lane

  Jun 23, 2026
  5.0
  Best gym around!! Spotless clean and the staff is always super nice and helpful! There’s nowhere else in the area this cheap with a pool and hot tub! Always great vibes and a super nice atmosphere definitely recommend!!
• KA

  Key Asher

  Jun 22, 2026
  3.0
  Update..corp finally got back with me 5 days later and allowed the exception to walk my mother in I go to the gym sometimes with my mother and sometimes with my husband, I only ever use the pool area. When my husband goes I use the front door like normal. When my mother goes, who had shattered her leg less than 5 years ago, she only uses the pool as that's all she can do, I go with her in through the disability door to walk beside her to help her encase she falls or her leg gives out, she has severe PTSD from falling because that's how she shattered her leg to begin with The floor in the gym pool area uneven and wet and she feels safer with me beside her because I can watch for signs she's struggling and can steady her. Her leg randomly gives out on her because now it's just a metal pole with very little muscle left to attach to the pole due to three back to back surgeries. All three of us all top premier 12 users of this gym This was discussed when we signed up and I was given the okay to be allowed to do this as long as I am with my mother and to use the normal door when I am with my husband Again if it's just my husband and I, I always go in the front door even tho all I use is the pool. After 3 months of this with absolutely no issues at all, the manager, he said he was the manager of the location but didn't give me a name, said that I MUST now, even tho I've walked her inside, I am inside, right beside the pool, I have given them my code and they have checked me in, I am with her and that after I get her settled, instead of being allowed to get in the pool, I have to leave the pool area, go outside and walk the other end of the building, up the stairs to go in the front door to recheck in, walk back to the gym and back down the stairs to pool area to be allowed to get in the pool I was three feet from to begin with...sound crazy and useless? Right I thought so too.. "Because I'm not 50 years or old and no exceptions" and is saying he doesn't even want me to walk in beside her unless she has a doctor's note saying she needs the help, which is not a thing..a doctors note that says what? "Patient must have daughter walk beside her in gym area due to being afraid of falling on the wet uneven surface" like what...use your eyes...she walks with a cane and a limb, has a handicap placard, giant scar on her leg from the multiple surgeries. Also.... everyone of all ages are allowed to leave through said door no issues every single day all day long He was very very rude about it to the point I told him I was done talking with him I called corporate, it's not like I've taken advantage and use it on my own, I only use the elderly door when I am with her, and it's clearly visible she needs help, this is very very horrible customer service and it's making want to find another gym...I'm strongly considering it that was by far the worst customer service experience I've ever dealt with...I seriously hope they make him apologize..not even to me...to call my mother and apologize to her for trying to take away something that made her feel safe in their gym..I've already looked into three other gyms and unless something gets done we might be leaving..I really don't want to...I like this gym it has everything my husband wants and a pool area for my mother and I without the fear of kids running around. It's absolutely perfect for us and really affordable and the last three months have been wonderful we want life time membership...but how angry I am over how he treated my mother and I..I walked away from him shaking..I seriously hope no one in his family ever becomes disabled so he doesnt have to encounter that...telling me I can't help my mother unless she has a doctor's note saying she needs her daughters help..we usually stay for hours but we left early today If you want a gym with customer service do not go here

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