Pearle Vision

Reviews

• LW

  Laura Williams

  Sep 26, 2026
  1.0
  Employees are rude, plus extremely understaffed, don’t just stop in for a “quick” adjustment unless you hav 30-45 minutes to spare!
• MZ

  Mateusz 1811 Ocalić to co zginęło Dariusz Zubrowski

  Sep 18, 2026
  1.0
  Never coming back after doctor 2 times screwed up the prescription with in 3 weeks so I end up with no new glasses for my sons wedding and no spare for my trip to Europe more than disappointed I can see Pearl Vision reacting to positive reviews only PV
• KH

  Kev H

  Sep 5, 2026
  3.0
  Chakka is the only one that has ever been kind in this office and that's who I choose to always work with. I actually choose to drive 40 minutes to this location just to work with her. I went in to pick up some glasses and Chakka was off, the other 2 ladies that was working were for the most part were pretty rude. I felt like I inconvenienced the 2 ladies just by being there.
• AP

  Anthony & Becky Philpot (The Philpot's)

  May 8, 2026
  2.0
  We are very disappointed with our experience at Pearle Vision. We have an EyeMed vision plan which comes fromPearls parent company Luxottica. We were upsold on add-ons like scratch-resistant and anti-fog coatings etc. We purchased our glasses in March 2026, and within just two months the lenses already had noticeable scratches. My husband only uses his glasses for reading, and they are either on his head, hanging from his collar, or stored safely — they have not been abused in any way. When we went back to the store, we were told the scratch resistant is “just the coating” and that we should have purchased an additional protection plan. That response makes no sense. If we already paid extra for scratch-resistant lenses, they should last longer than two months under normal use. Between the upselling and the poor quality, we will not be returning to Pearle Vision and would not recommend purchasing glasses there.
• BM

  Brittany M

  Apr 27, 2026
  1.0
  I ordered my lenses over four weeks ago and was originally quoted a turnaround time of one to two weeks. Once that timeframe passed, I called the store and was told they would arrive in a couple of days. Another week went by, and I was given the same response. A few more days passed, and still no lenses. I then contacted Pearle Vision customer service and filed a complaint, which was sent to the store manager. I was told I would receive a call within five days, but that deadline also passed before I was finally contacted. Unfortunately, the call with the store manager only added to my frustration. There was no accountability for the complete lack of communication from the store, even though I repeatedly had to call for updates and was consistently given inaccurate information. Instead, the blame was placed entirely on the lab, and I was offered a $25 coupon for a future visit. When I explained how dissatisfied I was with the handling of my order and the poor customer service I received, my concerns seemed to be brushed aside. Delays can happen, but the lack of honesty, communication, and accountability is unacceptable. The way this situation was handled reflects very poorly on how this store values and treats its customers.

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