Kroger Pharmacy

Reviews

• VB

  Victoria Burns

  Apr 19, 2026
  1.0
  I tried to get my Suboxone filled here in December (I usually get it filled in Columbus, but I was home for Christmas) but the lead pharmacist said that the prescriber is too far away. I was confused and accepted that answer, but I asked her what I should do to get my medications then. If you don’t know, Suboxone causes HORRIBLE withdrawals. She seemed angry that I asked that and said “Go to a real doctor in the area.” ? It was from an MD, just not in Toledo? When I went home, I tried everything. I called my old PCP in Toledo, I called my old psychiatrist in Toledo, I called the mental health services urgent care … they all said they can’t fill it and I need to go to the hospital because I’m going to get sick. At this point, I looked it up, and there is no Kroger policy, nor pharmacy policy, nor law that states the provider MUST be in “the area”. My provider is licensed in Ohio. I called Kroger and I asked if it’s a personal policy or belief the pharmacy has, or if it’s a Kroger policy. I was speaking to a younger girl, so she put me on hold to talk to the lead pharmacist for ten minutes. She came back and said it’s a pharmacy policy (which is a lie.) I told her my situation, and asked what the policy specifically is — how close does the provider need to be? He’s 2 hours away. She started stammering and then went silent, and I said, “like in the same city?” and she said “um, yeah, um, in the same city.” Obviously just made it up on the spot because that’s what I said. I probably shouldn’t have said anything, but at that point I knew they were all lying to me and I had to play their game to get my life saving medication. I explained that I’d call everyone in the area and I was having withdrawals, so I asked if she could reconsider. She bluntly said no, so I thanked her and ended the call. I spent Christmas in the hospital because of these people. Why??? Why do you think you have more control over my health, and know what medications I need, over my doctor? I know this entire thing was probably because they thought I don’t need suboxone. They probably thought I was trying to get high off of it because I’m an attractive girl in my 20s with nice skin and teeth and hair. I’ve been recovering for YEARS. Did I have to show a photo of me as a drug addict? Also, you can’t even get high off Suboxone. It has a ceiling effect. Maybe a pharmacist wouldn’t know that, but a doctor does. Thanks to this shitty pharmacy with a power complex ran by narcissistic, incompetent, rude, judgmental, nasty people, my entire family’s Christmas was ruined. It was like it gave them a thrill to exert this control over a young girl. It was sick. People like this should not be in healthcare. Btw, after that I transferred my meds to Meijer on Conant. Never had an issue. No “um, yeah, um in the same city” policy there 🙂 TLDR: If you need medication that’s dangerous to stop taking (which is pretty much every medication), DO NOT get it filled here! You could get sick, die, or pay a 10k hospital bill. I don’t want you to have to go to the hospital because of these malicious people on a power trip. Meijer on Conant are lovely people, very sweet and fast.
• LM

  Laurie Miller

  Jan 17, 2026
  3.0
  The staff is always super friendly. But the wait time is horrible.You guys have to do something about this, hire more people open all lines. Something. I really don't understand why we have to wait a half an hour to fill a prescription. And I have come at different times of the day at different times of the week , and it's always the same.
• DR

  Desiree Ricica

  Dec 8, 2025
  1.0
  By far the worst pharmacy I've ever used in all areas. Customer service- terrible, staff seem like they don't want to be there. The ones that ARE friendly, either don't know what they're doing, or have no authority to help you. I stood there for over 5 minutes which a staff member clicking and staring at the computer before I finally had to ask what the problem is and offer some solutions. That shouldnt be my responsibility. Timeliness- if you have a job, a family, or a life, then you probably shouldn't go here. They've left us waiting 45 mins for prescriptions that have been "filled" according to the app, only to tell us that they can't fill it and come back another day. Most recently, I was charged double for my prescription pickup of $250, which led to a $500 charge. I called to dispute it and was told to come in (which i expected), but no apology or anything. It almost seemed like it was MY fault for inconveniencing them. We are actively looking for a new pharmacy to switch to. But hopefully somebody sees this who can train their staff to be better.
• JZ

  Jake Ziegler

  Jan 22, 2025
  1.0
  Poor service and will be going somewhere else in the future.
• TB

  Terry Lynn Bartlett

  Mar 27, 2022
  5.0
  Love the drive thru

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