LensCrafters

Reviews

• JA

  Jessica Ashcraft

  Aug 15, 2026
  1.0
  If I could give a zero I would. I scheduled an appointment a week or 2 out. Got my appointment scheduled for a Friday then as I was literally walking out my door not even an hour before my long awaited appointment they called to inform me that they were closing the store. The lady said she could reschedule me for Sunday which I assumed it was for the Sunday of the same week she never clarified the actual date. I show up for my appointment and the were closed. OK so maybe it was my mistake thinking it was the Sunday in the same week. Come to find out it was for the following Sunday. Then I got the text to confirm my Sunday appointment, I confirmed it. Then I get a call stating that my Sunday appointment was canceled and needed to reschedule for a third time. The lady never said as to why buy now I'm it's very irritated and quite upset with the lens crafters in Heath, Ohio. I asked for a different location so I can get scheduled elsewhere. The lady apologized and informed me that the doctor had passed away. I'm truly sorry, if that is the case. But if somebody were to let me know about what was going on or offered me to schedule at a different location I wouldn't be going through this Unnecessary stress or be so upset with the situation of waiting for weeks and having my appointment canceled and rescheduled multiple times. And why would they reschedule if they no longer have a doctor at that location? That makes no sense to me. I should have a little more compassion but with the situation that was presented to me it's hard to do that. With walmart eye center, I had a way better experience. I have to go with lens crafters because that's who was in network with my insurance. I will definitely go elsewhere and pay out a pocket. Then, to have another experience like this with lenscrafters.
• JK

  John Kerns

  Aug 15, 2026
  5.0
  I went to Dr. Rosengarten with decreasing vision, 100% certain it was caused by recurrence of a prior condition. He performed his customary thorough exam, and informed me that my vision issue was caused by scarring from previous cataract surgery. His staff made an appointment with Bloomberg Eye Center. I have had corrective surgery on both eyes, and have regained my baseline good vision. The initial surgery on the most affected eye was life altering. I can see road signs clearly, reading is significantly easier. I am so appreciative of Dr. Rosengarten’s expertise and guidance to restoring my normally good vision! Thank you, Sir !!!
• CP

  Cherylan Paynter

  Jul 24, 2026
  1.0
  If I could give no stars I would. First they don’t follow the insurance you have mine covered everything and they said no then my glasses broke and they refused to fix them said I had to have insurance on them I said the other girl never said that said they were covered then she said they can’t fix them there to Columbus at a whole other place. Do yourself a favor stay away from these scammers
• YS

  Yolanda Smith

  Jul 17, 2026
  5.0
  The Heath store is top notch! Their manager Jennifer helped me solve e a problem that occurred at the Reynoldsburg location. She was cordial, friendly, and courteous. I’ll definitely go to that store for my future eyeglass purchases.
• IN

  Intro NIC

  Jul 2, 2026
  5.0
  Megan was super helpful! She replaced a screw on my broken glasses and cleaned them...for free!! 🤩

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