At Signature Health's ORCA House, one floor operates as a 16-bed, short-term mental health residential facility, serving adults who require a higher level of step-down care after being discharged from a crisis stabilization unit or inpatient psychiatric hospitalization. It's also available for step-up care for adults referred for a higher level of monitored residential treatment. The goal is to provide a positive, structured, caring, home-like environment conducive to the stabilization of symptoms, individual growth and development, and an effective transition back into the community.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.