Club Pilates

Reviews

• WP

  Wanda Poling

  May 6, 2026
  5.0
  Great core workout! Only exercise I've kept doing consistently. Recommend for all ages (I'm almost 68).
• LL

  Leah

  Feb 23, 2026
  1.0
  I had a very similar experience as Sarah who wrote another 1 star review. I signed up for unlimited, couldn't find enough classes, tried to call and email management and NO ONE responded. Do not waste your money. You are a number at this place.
• SJ

  Sarah Jaber

  Jan 12, 2026
  1.0
  No one will explain to you that “unlimited” actually means being waitlisted almost every time you try to book a class. In reality, unlimited feels more like 7–10 classes if you’re lucky enough to get a spot. That is very misleading, especially considering the price of the membership. Dont bother booking with this studio.
• SJ

  Sarah Jaber

  Jan 12, 2026
  1.0
  I signed up for a Black Friday unlimited membership at the end of November, and from day one, the experience has been extremely disappointing. No one explained that “unlimited” actually means being waitlisted almost every time you try to book a class. In reality, unlimited feels more like 7–10 classes if you’re lucky enough to get a spot. That is very misleading, especially considering the price of the membership. For personal reasons, I asked not to start my membership until January. When January came and I reviewed the booking experience and tried to communicate with customer service, I realized how difficult it was to schedule classes and how poor the communication was. At that point, I decided to cancel. I called to request cancellation, but after that, they stopped responding and never followed up to explain the cancellation process. Despite never attending a single class or even visiting the studio, I was charged the monthly membership fee plus a $100 cancellation fee, bringing the total to almost $300 just to cancel. I genuinely cannot understand how this is justified for a service that was never used. For a studio charging premium prices, the capacity and staffing are completely inadequate. Having only three instructors per studio is clearly not enough. If you don’t have the capacity, stop overselling memberships and advertising “unlimited” access. Overall, this has been the worst customer care experience I’ve had, especially compared to how much they charge. Very disappointing and not transparent at all.
• HC

  Heather Creech

  Jul 9, 2024
  1.0
  I delivered a packages to this location and after standing there for a while, I was about to give up on delivering the packages and the person comes out and as I’m telling her be careful that one package is really big. She then tells me oh it’s OK. I’m a fitness coach. I’m sorry when somebody’s trying to be nice and let you know that a package is really big and to be careful. You don’t need to be all cocky you’re tinier than I am.