US Acute Care Solutions

Reviews

• BC

  bee Cunningham

  2 days ago
  1.0
  Patient Experience Testimonial My experience at this hospital was extremely disappointing and, quite honestly, distressing. I came to the hospital because I was in significant pain and expected to receive compassionate and appropriate care. Instead, I felt completely ignored and neglected throughout my visit. I repeatedly pressed my call button and begged for assistance getting to the restroom, but no nurse or staff member came to help me. I also repeatedly asked for water and was not provided any until it was time for me to leave the hospital. Despite coming to the hospital because I was in pain, I left in the same amount of pain I had when I arrived. I did not feel that my concerns were taken seriously, and I felt as though no one genuinely cared about what I was experiencing. What made the experience even more upsetting was the way I was treated when I expressed my frustration. Rather than feeling heard or cared for as a patient, I was ignored, and security was called. I was told that I was going to be escorted off the premises. At that point, I felt completely disregarded and treated as though I was a problem rather than a patient who was asking for help. Patients should not have to beg repeatedly for basic assistance, including help getting to the restroom or something as basic as water. When someone comes to a hospital in pain, they should be treated with dignity, compassion, and respect. This experience has completely changed my opinion of this hospital. I will never return to this hospital again, and based on my experience, I would not recommend it to others unless u want to die ! This is a hospital to go to if you want to die if you’re ready to die go to Baptist Northeast they will kill you there because they have no concern for nobody but a paycheck
• BL

  B Lz

  2 days ago
  1.0
  This was at Ascension Seton Cedar Park, Tx. If you can get to another urgent care or emergency room, skip this one. I almost left. I guess you need to be bleeding out to garner any sense of urgency or sympathy from the triage nurse who did my intake. The triage nurse was awful, cold & unsympathetic. The facility was as freezing cold as the nurse. She cut me off during my explanations. While I can understand that some info may not be needed, a more respectful & patient response would be more comforting & appropriate in an emergency or perceived emergency - especially when she showed no sense of urgency to my acute abdominal pain. I'm only guessing that she could tell I did not have a burst appendix or pending burst by looking at me. So I don't know why she was so abrupt & impatient. Really, I saw no sense of urgency with any of the patients waiting for help. I'll skip this facility, period, emergency or not. Also, 4 sticks b4 they could draw blood & for the IV insertion.bl they even had to do an ultrasound to find a vein. Never had that before. I almost went outside to call an ambulance to get faster attention from a medical professional. The rest of the staff were fine, especially the guy who did my CT scan. I also mentioned that I had throat pain & wanted that addressed. The triage nurse specifically asked me if I wanted that addressed. I said yes. They did not & 4 hours later, I was so tired & cold, I didn't bother to remind them. Next day, I had to drag myself to CVS, instead of resting, & pay an additional co-pay to CVS which confirmed COVID-19. No idea how many prople I infected along the way, including my kid, because I didn't know to mask up.
• NR

  Nicky R

  5 days ago
  1.0
  First off, they are not upfront about anything. I was given a quick basic info form to fill out. I even paid attention to the text for more admin forms to fill out. Which is odd because the check in nurse said my insurance info would be taken when I got back to triage. It was not. I filled everything out on my own via the admin text though their horrible portal. I wait for hours in pain, get triage, the phebotomist was a good and knowledge guy but the iv line somehow felt like it was being pinched under the tape thing he put over it to keep it in place. He and the triage nurse were the only two positive experiences I had. After I got called into an exam room, I waited 15 or 20 mins more, then another nurse comes in, asks questions and I show her the wound on my side. At this time the bandage is partially off and draping exposing the wound. She's talking loudly and the door is still open and im sitting right next to it in clear line of sight to everyone walking past the nurse station. Seeing the wound and knowing it was exposed she didnt close the door or even offer something to help me put a bandage back over a gaping bleeding wound, she asks if i can give a urine sample. All the time I am walking around with one side of my shirt raised (im female btw) to avoid getting my shirt bloody or pussy. She hands me a specimen cup and then shows me the bathroom is down the hall. She leaves me no choice but to try to restick the flappy bandage back on so I can put my shirt down to not walk down a hallways in front of other patients rooms with open doors exposing my side and my wound juat to provide a urine sample. Blood is drawn twice within one hour and when asked about it, it not properly explained and just said it was to see if heart markers increased. Thats was all she explained while flushing out my iv line for a second time. After providing my urine sample she apprently went somewhere else amd I wasnt seen again and had to walk myself back to my room as if I knew where I was going. Another red flag, leaving able bodied patients to wander alone. When I get back to the room I put my sample by the sink like she said, go back to my chair and wait for her or the doc to come back. When the doc comes I maybe 5 to 10 mins later I retell the whole story again, i get out short, once again remove the bandage to show him, and then he goes to get the surgical cart. Another male nurse comes in to prep part of the room. Im asked to get on the gurney, thankfully this nurse put the rail bar up for me and because the wound needed to be looked at and worked on, the male nurse gave me drapes to protect my clothes. The door only begins to remain closed once I am on the gurney and my wound is now fully exposed and themaybe removed. When the doctor comes back with the surgical cart he gets out what he needs, tells me that he needs to give me a local anesthetic, doesn't explain everything hes doing, but begins to clean and tend to my wound. He never told me he needed to make an incision into my side. He gives me 2 maybe 3 shots of lidocaine, one which I can feel drain put my wound and then begins to work very forcefully and he knew I felt pain when he used the scalpel on me and did not acknowledge or offer more pain meds the entire time he worked on cleaning and packing my wound. I wasnt screaming but he could tell I was in pain and said nothing and kept acting without care of delicacy. Then he leaves and says he will have a nurse come to bandage me up. No one came. The poor triage nurse was sent to come give me my discharge paperwork and leave. I asked her if she was going to bandage my side and she looked shocked but then saw I was bleeding and couldn't send me out with blood dripping from my side so she takes the thinnest guaze they had, not even a bandaid. Before the doc left he said to not get it wet and go back in two days for a recheck and change. The next morning I get a pretty high bill and no way to view it or verify it went through my insurance. The urgent care I saw 2 days later said my wound should have been treated in the OR
• YG

  Yair Gaitan gaitan

  Aug 25, 2026
  5.0
  Of course, hermano. I’d highlight Anne and Katie specifically while keeping the note professional and heartfelt. A Heartfelt Thank You to California Hospital Medical Center I want to express my deepest gratitude to California Hospital Medical Center and its incredible staff for the care and compassion they showed toward my mother and me during a very difficult and frightening time. I especially want to recognize Nurse Anne and Nurse Katie, who were both exceptional nurses. They showed my mother genuine kindness, patience, professionalism, and compassion. They are nurses with truly big hearts, and the care they provided went far beyond simply doing their jobs. They made my mother feel safe, respected, and cared for, and they also showed tremendous understanding toward me as her son and caregiver. Every doctor, nurse, technician, and staff member who cared for my mother treated us with dignity and humanity. During such a stressful experience, their kindness made an enormous difference to both of us. I truly believe California Hospital Medical Center is one of the best hospitals in Los Angeles, not only because of the medical care it provides, but because of the wonderful people who work there. A hospital becomes exceptional when its staff treats patients and their families with compassion during their most vulnerable moments. To Nurse Anne and Nurse Katie: thank you from the bottom of my heart. Your kindness and dedication will not be forgotten. May Hashem bless you both and every member of the hospital staff who cared for my mother. With deepest gratitude and appreciation. ❤️ sincerely Jairo Gaitan 🙏
• TH

  Tasha Huff

  Aug 24, 2026
  1.0
  I will never bring my husband back to this ER. On August 15, my husband was brought in by ambulance with a blood pressure around 223/105. He has a history of stroke and was experiencing confusion, dizziness, and severe swelling in his legs and feet. Despite all of this, I felt like my concerns were dismissed rather than taken seriously. What bothers me most is that we were only there for approximately two hours. His blood pressure was still around the 180s/90s when he was discharged, and we were basically told to use his PRN blood pressure medication and follow up with his primary care provider. I repeatedly brought attention to the significant swelling in his legs and feet, yet no one investigated what was causing the swelling before sending him home. I did not feel comfortable taking him home in that condition, so I took him directly from Baptist to the VA hospital for another evaluation. Thank God I did. At the VA, they actually investigated what was going on. They discovered a DVT extending from his right common femoral vein into the proximal femoral vein and then found a pulmonary embolism. He had to be admitted to the hospital and started on anticoagulation. That is what makes the experience at Baptist so upsetting. This wasn’t simply a situation where his blood pressure happened to be elevated. He arrived with an extremely high blood pressure, neurological symptoms, and obvious significant swelling, and yet he was discharged after approximately two hours without the swelling being adequately investigated. Within hours of leaving Baptist, another hospital found a blood clot and pulmonary embolism serious enough to require hospitalization and blood-thinning medication. I understand that emergency rooms are busy and that not every diagnosis is immediately obvious. However, when a patient with a prior stroke arrives by ambulance with a blood pressure over 220, confusion, dizziness, and severely swollen legs and feet, I expect those symptoms to be taken seriously and appropriately investigated before that patient is discharged. Had I simply taken him home and followed the discharge instructions instead of trusting my instincts and immediately taking him somewhere else, I don’t know what could have happened. This experience completely destroyed my confidence in this ER. I am extremely disappointed in the care my husband received, and I will not bring him back here.