US Acute Care Solutions

Reviews

• SL

  Sabrina Lopez

  1 day ago
  1.0
  Extremely disappointing. This is not my first visit to this hospital, and unfortunately, the quality of care has not improved. For such a new facility, I expected significantly better. I came to the ER after a painful fall with NO COVID symptoms. After waiting nearly 2 hours, I was placed in a shared treatment room with 6–8 other patients, several visibly sick. Shortly afterward, I developed symptoms and tested positive for COVID. I cannot confirm where I contracted it, but the timing was incredibly frustrating. After waiting hours, I received maybe 5 minutes with the doctor. I was given pain medication in the ER but discharged with no prescription or clear plan for controlling my pain at home. I would give zero stars if that were an option. A new building means very little when the quality of care leaves patients feeling rushed, exposed, and inadequately cared for. This hospital needs to do better.
• BC

  bee Cunningham

  3 days ago
  1.0
  Patient Experience Testimonial My experience at this hospital was extremely disappointing and, quite honestly, distressing. I came to the hospital because I was in significant pain and expected to receive compassionate and appropriate care. Instead, I felt completely ignored and neglected throughout my visit. I repeatedly pressed my call button and begged for assistance getting to the restroom, but no nurse or staff member came to help me. I also repeatedly asked for water and was not provided any until it was time for me to leave the hospital. Despite coming to the hospital because I was in pain, I left in the same amount of pain I had when I arrived. I did not feel that my concerns were taken seriously, and I felt as though no one genuinely cared about what I was experiencing. What made the experience even more upsetting was the way I was treated when I expressed my frustration. Rather than feeling heard or cared for as a patient, I was ignored, and security was called. I was told that I was going to be escorted off the premises. At that point, I felt completely disregarded and treated as though I was a problem rather than a patient who was asking for help. Patients should not have to beg repeatedly for basic assistance, including help getting to the restroom or something as basic as water. When someone comes to a hospital in pain, they should be treated with dignity, compassion, and respect. This experience has completely changed my opinion of this hospital. I will never return to this hospital again, and based on my experience, I would not recommend it to others unless u want to die ! This is a hospital to go to if you want to die if you’re ready to die go to Baptist Northeast they will kill you there because they have no concern for nobody but a paycheck
• BL

  B Lz

  3 days ago
  1.0
  This was at Ascension Seton Cedar Park, Tx. If you can get to another urgent care or emergency room, skip this one. I almost left. I guess you need to be bleeding out to garner any sense of urgency or sympathy from the triage nurse who did my intake. The triage nurse was awful, cold & unsympathetic. The facility was as freezing cold as the nurse. She cut me off during my explanations. While I can understand that some info may not be needed, a more respectful & patient response would be more comforting & appropriate in an emergency or perceived emergency - especially when she showed no sense of urgency to my acute abdominal pain. I'm only guessing that she could tell I did not have a burst appendix or pending burst by looking at me. So I don't know why she was so abrupt & impatient. Really, I saw no sense of urgency with any of the patients waiting for help. I'll skip this facility, period, emergency or not. Also, 4 sticks b4 they could draw blood & for the IV insertion.bl they even had to do an ultrasound to find a vein. Never had that before. I almost went outside to call an ambulance to get faster attention from a medical professional. The rest of the staff were fine, especially the guy who did my CT scan. I also mentioned that I had throat pain & wanted that addressed. The triage nurse specifically asked me if I wanted that addressed. I said yes. They did not & 4 hours later, I was so tired & cold, I didn't bother to remind them. Next day, I had to drag myself to CVS, instead of resting, & pay an additional co-pay to CVS which confirmed COVID-19. No idea how many prople I infected along the way, including my kid, because I didn't know to mask up.
• YG

  Yair Gaitan gaitan

  Aug 25, 2026
  5.0
  Of course, hermano. I’d highlight Anne and Katie specifically while keeping the note professional and heartfelt. A Heartfelt Thank You to California Hospital Medical Center I want to express my deepest gratitude to California Hospital Medical Center and its incredible staff for the care and compassion they showed toward my mother and me during a very difficult and frightening time. I especially want to recognize Nurse Anne and Nurse Katie, who were both exceptional nurses. They showed my mother genuine kindness, patience, professionalism, and compassion. They are nurses with truly big hearts, and the care they provided went far beyond simply doing their jobs. They made my mother feel safe, respected, and cared for, and they also showed tremendous understanding toward me as her son and caregiver. Every doctor, nurse, technician, and staff member who cared for my mother treated us with dignity and humanity. During such a stressful experience, their kindness made an enormous difference to both of us. I truly believe California Hospital Medical Center is one of the best hospitals in Los Angeles, not only because of the medical care it provides, but because of the wonderful people who work there. A hospital becomes exceptional when its staff treats patients and their families with compassion during their most vulnerable moments. To Nurse Anne and Nurse Katie: thank you from the bottom of my heart. Your kindness and dedication will not be forgotten. May Hashem bless you both and every member of the hospital staff who cared for my mother. With deepest gratitude and appreciation. ❤️ sincerely Jairo Gaitan 🙏
• TH

  Tasha Huff

  Aug 24, 2026
  1.0
  I will never bring my husband back to this ER. On August 15, my husband was brought in by ambulance with a blood pressure around 223/105. He has a history of stroke and was experiencing confusion, dizziness, and severe swelling in his legs and feet. Despite all of this, I felt like my concerns were dismissed rather than taken seriously. What bothers me most is that we were only there for approximately two hours. His blood pressure was still around the 180s/90s when he was discharged, and we were basically told to use his PRN blood pressure medication and follow up with his primary care provider. I repeatedly brought attention to the significant swelling in his legs and feet, yet no one investigated what was causing the swelling before sending him home. I did not feel comfortable taking him home in that condition, so I took him directly from Baptist to the VA hospital for another evaluation. Thank God I did. At the VA, they actually investigated what was going on. They discovered a DVT extending from his right common femoral vein into the proximal femoral vein and then found a pulmonary embolism. He had to be admitted to the hospital and started on anticoagulation. That is what makes the experience at Baptist so upsetting. This wasn’t simply a situation where his blood pressure happened to be elevated. He arrived with an extremely high blood pressure, neurological symptoms, and obvious significant swelling, and yet he was discharged after approximately two hours without the swelling being adequately investigated. Within hours of leaving Baptist, another hospital found a blood clot and pulmonary embolism serious enough to require hospitalization and blood-thinning medication. I understand that emergency rooms are busy and that not every diagnosis is immediately obvious. However, when a patient with a prior stroke arrives by ambulance with a blood pressure over 220, confusion, dizziness, and severely swollen legs and feet, I expect those symptoms to be taken seriously and appropriately investigated before that patient is discharged. Had I simply taken him home and followed the discharge instructions instead of trusting my instincts and immediately taking him somewhere else, I don’t know what could have happened. This experience completely destroyed my confidence in this ER. I am extremely disappointed in the care my husband received, and I will not bring him back here.