LensCrafters

Reviews

• NM

  Nick Maloney

  Jul 2, 2026
  5.0
  We won’t go anywhere else. Dr Su is great and Valerie is amazing. Valerie went above and beyond to get me the exact glasses that I wanted today. We had trouble getting everything approved and she wouldnt give up. Thank you Valerie. We appreciate it!
• HH

  Hali

  Jun 24, 2026
  5.0
  Dr. Su is wonderful and very helpful. She explains things well and takes your eye health seriously. Kayla helped me with purchasing my frames and she was great as well! She was able to figure out pricing and the type of lenses I needed.
• AK

  Alex Knouse

  Jun 23, 2026
  5.0
  Val and Josh were super helpful. I came in with a pair of damaged frames, but they were about to get them repaired and me back out the door in no time flat.
• AK

  Alex Koehler

  Jun 17, 2026
  5.0
  I had a great experience at LensCrafters thanks to Amber, Micah and Mireya! All of them were friendly, genuine, and incredibly helpful from start to finish. They took the time to answer my questions, explain my options, laugh at my medical glove balloon from the eye exam, and made sure I was comfortable throughout the whole process. What stood out most was how knowledgeable and experienced they were while still being approachable and easy to talk to. They were prompt, professional, and never made me feel rushed (while also exhibiting great patience while I made funny faces in the iPad camera lol). It’s clear they care about their customers and take pride in what they do. Customer service like this is hard to find these days, and Micah and Mireya made what could have been a routine visit into a genuinely positive experience. Thank you both for your help!
• ES

  Echo Sumner

  Jun 16, 2026
  3.0
  6/18/26 ....update got eye exam Dr Su, she's great, seen her for years. Very nice knowledgeable remember my name....gave me great advice...love her. Highly recommend. I did have a nice gentleman by the name of Josh help today, he was nice and they did give me a $50.00 discount for chipping my glasses last night. I went ahead and ordered a pair, hopefully they last longer then the ones I had before. They no longer do same day service so have to wait a week. Better today but still very disappointed by the previous 2 days. They are approved by my insurance and I had $100 off coupon onto my insurance. 6/17/26 ...update went back again today to get my glasses repaired waited an hour while they worked on them and they chipped my glasses on the bottom right lense....it was not chipped before ....did not fix them ...made them worse. Now I need new glasses .....had to make eye appointment to get new prescription so I can get new glasses. VERY DISAPPOINTED 😞 the manager offered my 50% off new pair but then once she found out I have insurance she said $50.00 off ....I'm so upset 😡 it was the manager this time. BEFORE and AFTER PICS BELOW .... Horrible service!! Got my glasses there spent over 300 dollars, now they loose and I took them back to be repaired only to be told they couldn't fix them tonight I'd have to come back tomorrow....ridiculous. I thought someone was there during business hours for repairs. It was only 6:30pm 6/16/26 they open til 8pm. Very disappointed with them Do Not Recommend!! Told come back tomorrow between 1pm an 8pm.

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