LensCrafters

Reviews

• VP

  Valentina Vanessa Viscarret Perez

  Apr 26, 2026
  5.0
  Stephan it’s very kind , respectful staff member. Always fix any issue I have with my frame in a timely manner . Love coming back to this location because of the excellent service they offer. All staff is very friendly.
• MM

  mfargo123

  Apr 13, 2026
  1.0
  The doctor here has no compassion and just putting you down, when I went out to look at glasses they just want to sell you on ANYTHING and truly act very fake and inconsiderate. You’re better off going to an actual eye doctor in a medical building. Sarcastic commentary was not appreciated.
• KM

  KJ M

  Apr 2, 2026
  1.0
  I am still waiting after several weeks to hear back from owner/lenscrafters. I do have insurance, although it doesn’t cover LensCrafters or this specific doctor. That said, I didn’t mind paying out of pocket because I had always felt comfortable with the doctor and the service at LensCrafters Richmond Hill—until today. I went in for my annual eye exam and was initially charged $69 at checkout. During the process, the associate repeatedly tried to upsell me—whether it was lenses, a payment plan, or other add-ons. When he realized I was only paying $69, he told me I also had to pay an additional $60 for a contact lens fitting. The issue is, I did not receive a contact lens fitting. My prescription has not changed, and when I questioned the charge, I was told that the doctor would withhold my prescription unless I paid the additional fee. Charging me $60 for a service I did not receive—and implying my prescription would be withheld—is completely unacceptable. This experience was extremely disappointing, and I will not be returning to this location.
• LP

  Laura Pollock

  Apr 1, 2026
  1.0
  If I can give them no stars I would! This LensCrafters is horrible! When I picked up my glasses, I was NOT given my RayBan’s authenticity card or a case. After I asked about them the associate Sam told me RayBan never had authenticity cards (Lie number 1). Then he said maybe the optician threw them out because customers don’t want them. This is a choice for the customer to make and not the optician. I told him that I would like my card because it has my name and prescription on it. He proceeded to say that if I wanted an authenticity card I would have to re-order my glasses. So he said he would place a new order for me (Lie number 2). When I didn’t get a confirmation email receipt, I called the store and another associate said there was NO order placed. I have been going to LensCrafters for almost a decade and never in the three other LensCrafters, did I ever have this problem of being lied to! Sam and Cortney the manager are bad for the brand and I will not be going back to LensCrafters again.
• AM

  Andrea Monge

  Feb 20, 2026
  5.0
  Visite esta noche la sucursal de Ridge Hill, fui atendida por Samuel le doy mi calificación de 10/10 una persona muy amable, cortés, servicial con un alto profesionalismo. Si requieren los servicios de ópticas prefieran LensCrafters, sucursal Ridge Hill 💕

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