This profile is uncertified and using publicly sourced data
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Business Details
About
Hospital
The Kessler Burn & Trauma Center ICU is a 19,000 square foot, world-class Intensive Care Unit (ICU) for adults. The Kessler Family ICU is strategically located directly above the Emergency Department at Strong Memorial Hospital. Currently, the Kessler Burn Center is the only center in the Rochester area capable of treating children with burns.
The Kessler Trauma Center treats over 3,000 people a year with severe blunt and penetrating injuries. We are Western New York's largest and Rochester's only trauma center.
Location
University of Rochester Medicine Kessler Burn Center
601 Elmwood Ave, Rochester, NY
14642, United States
Hours
MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.