Pearle Vision

Reviews

• AG

  Aniela G

  Aug 1, 2026
  1.0
  Put one lense in crooked and made the other upside down. Then the frames broke shortly after. They didn’t even notice their mistake till I came back in and then blamed me for not instantly noticing their failure. Then were rude about it even correcting my grammar as I spoke. They then promised me 2 months of free contacts after negotiation, then only sent contacts for the right eye. Doctor Outinen and Nick (I think is his name) is great but don’t go here. I promise you it’s not worth it. Something is going on at this Pearle Vision cuz it’s disorganized as hell (at least in my experience).
• WK

  Wendy Kluge

  Jun 24, 2026
  5.0
  I had an amazing experience at Pearl Vision. I’ve worn glasses my whole adult life and have never had such an excellent frame selection experience! Have Olivia help you find frames to flatter your face! She’s amazing!
• JJ

  jae

  Jun 20, 2026
  1.0
  Associates are either woefully misinformed or downright dishonest! Contact lens exam on 5/2; was told trial lenses would be ordered (prescription wasn’t in stock). Called 6/12 to inquire about the order. First, the associate said no order was placed as the trials were provided at the appointment. When I reiterated they were supposed to be ordered, he changed his tune and said, “Oh, due to a high prescription, these take longer to ship but they’ll be in next week.” [Note: I’ve never known astigmatism to result in exceptionally longer shipping times]. Call again on 6/19 and speak with another associate. This person says, “the order was placed on 6/12 and hasn’t arrived, but I see in the system it should definitely be in today.” When I questioned the 6/12 date (considering the exam was 5/2!), he placed me on hold and came back to say, “an order was placed 5/3, but with a high prescription, system changes, and logistical challenges, we reordered the trials on 6/12.” Well, which is it?! Meanwhile, someone isn’t able to see clearly! Yet again, I call on 6/20 and speak to a third person. Now, she admits my inquiry on 6/12 prompted an order to be placed, prior associates were looking at the wrong screens/systems/notes, and the order should be in by 6/25. Nearly 2 months later: contradicting stories, still no trials, unclear eyesight, and extreme lack of trust and confidence in Pearle Vision - Pittsford!
• SW

  Shatiece White

  Jun 10, 2026
  5.0
  My daughter's and I had a amazing experience here. Everyone was very professional and very helpful with choosing our glasses. Will definitely recommend and we will definitely return for every eye exam.
• WR

  Wynn Roberts

  May 10, 2026
  1.0
  Absolutely terrible experience. After paying for an eye exam, they refused to provide access to my own HIPAA-protected medical information because I chose not to buy contacts through them. It felt manipulative and retaliatory — like they were trying to pressure me into making a purchase to receive records I already paid for. No patient should have to fight for access to their own medical information. Extremely unprofessional business practices and a complete lack of respect for patients’ rights. I would strongly recommend going somewhere else.