Pearle Vision

Reviews

• WK

  Wendy Kluge

  4 days ago
  5.0
  I had an amazing experience at Pearl Vision. I’ve worn glasses my whole adult life and have never had such an excellent frame selection experience! Have Olivia help you find frames to flatter your face! She’s amazing!
• JJ

  jae

  Jun 20, 2026
  1.0
  Associates are either woefully misinformed or downright dishonest! Contact lens exam on 5/2; was told trial lenses would be ordered (prescription wasn’t in stock). Called 6/12 to inquire about the order. First, the associate said no order was placed as the trials were provided at the appointment. When I reiterated they were supposed to be ordered, he changed his tune and said, “Oh, due to a high prescription, these take longer to ship but they’ll be in next week.” [Note: I’ve never known astigmatism to result in exceptionally longer shipping times]. Call again on 6/19 and speak with another associate. This person says, “the order was placed on 6/12 and hasn’t arrived, but I see in the system it should definitely be in today.” When I questioned the 6/12 date (considering the exam was 5/2!), he placed me on hold and came back to say, “an order was placed 5/3, but with a high prescription, system changes, and logistical challenges, we reordered the trials on 6/12.” Well, which is it?! Meanwhile, someone isn’t able to see clearly! Yet again, I call on 6/20 and speak to a third person. Now, she admits my inquiry on 6/12 prompted an order to be placed, prior associates were looking at the wrong screens/systems/notes, and the order should be in by 6/25. Nearly 2 months later: contradicting stories, still no trials, unclear eyesight, and extreme lack of trust and confidence in Pearle Vision - Pittsford!
• SW

  Shatiece White

  Jun 10, 2026
  5.0
  My daughter's and I had a amazing experience here. Everyone was very professional and very helpful with choosing our glasses. Will definitely recommend and we will definitely return for every eye exam.
• WR

  Wynn Roberts

  May 10, 2026
  1.0
  Absolutely terrible experience. After paying for an eye exam, they refused to provide access to my own HIPAA-protected medical information because I chose not to buy contacts through them. It felt manipulative and retaliatory — like they were trying to pressure me into making a purchase to receive records I already paid for. No patient should have to fight for access to their own medical information. Extremely unprofessional business practices and a complete lack of respect for patients’ rights. I would strongly recommend going somewhere else.
• HF

  Holly Ferris

  Apr 14, 2026
  5.0
  Dr. Sachs is very knowledgeable and thorough. The tech/intern was very helpful and nice.