Question 1

What information do I need to provide when scheduling an appointment?

Accepted Answer

Patient’s name; patient’s date of birth; patient’s address; brief description of the reason for the appointment; home and alternate phone numbers; patient’s health insurance information.

Question 2

What should I bring with me to my appointment?

Accepted Answer

Copies of pertinent medical records such as doctors’ notes and laboratory and imaging results (including films if applicable); your insurance card; any referral and precertification information if required; completed patient forms if you chose to complete them in advance.

Question 3

How early should I arrive to my appointment?

Accepted Answer

In general, plan on arriving 15 minutes prior to your scheduled appointment time. The appointment coordinator will tell you any location-specific arrival instructions when you schedule.

Question 4

Will someone call me to remind me about my scheduled appointment?

Accepted Answer

Many NYU Langone practices use TeleVox, an electronic appointment reminder system. You will typically receive an appointment reminder call two days in advance.

Question 5

Do you provide interpretation and translation services?

Accepted Answer

Yes. NYU Langone provides professional medical interpreters free of charge, including face-to-face, video, and telephone interpretation. Vital documents and important medical forms are available in frequently spoken languages and can be translated on request.

Question 6

Can I access my medical information online?

Accepted Answer

Yes. NYU Langone uses the MyChart patient portal and the NYU Langone Health mobile app. Through MyChart you can schedule or change appointments (including some video visits), view test and lab results, access medical records, medications, and immunizations, and participate in certain video visits.

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