Club Pilates

Reviews

• NR

  Nataly R

  Sep 29, 2026
  1.0
  Deceptive and Shady Business Practices. By far one of the worst experiences I’ve ever had with a business. I signed up as a founding member, initially excited to have a new Pilates studio in the neighborhood. Before signing up, I was reassured multiple times, including in writing, that I would not be charged again until after taking my first class. They charged me anyway. Initially, I treated it as a simple billing mistake and gave them the opportunity to correct it. When I first reached out about the charges, I was told I would receive my refunds that same day. A month later, I still had not receive any refunds. What should have been a simple billing correction turned into months of me repeatedly following up, receiving contradictory explanations, and being told refunds had been processed when they had not. I eventually received those charges back, but only after repeatedly chasing them down myself. By that point, I was completely turned off by this business and wanted nothing more to do with them. I canceled my membership and requested the return of my original sign-up payment. Instead, the owner refused to refund me and claimed that I had “agreed to credits.” I NEVER agreed to this. Not verbally. Not in writing. This supposed “agreement” was used as the justification for keeping my money. What frustrates me most about this entire experience is how it was handled. I should never have had to repeatedly chase down for refunds on charges that should not have been made in the first place. I was wrongfully charged, repeatedly misinformed, given promises that weren't kept, and ultimately told that I had agreed to something that I had not. The multiple contradictions and delays demonstrated a clear pattern of misinformation and lack of transparency. What could have initially been written off as a billing mistake became something else entirely because of how it was handled. I found the entire experience deceptive, dishonest and unprofessional. It completely undermined any trust I had in this business. There are other Pilates studios in the neighborhood. I would strongly recommend giving your business to one of them.
• SR

  Sophia Rashidzada

  Sep 26, 2026
  5.0
  Staff is super kind, very accommodating, instructors are all great and helpful during class.
• PD

  Pooja Devjani

  Aug 28, 2026
  3.0
  Love Laura! She’s my favorite instructor. She does such a great job verbally guiding you through the workout and explaining each movement as you go. I feel like that level of guidance is sometimes missing from other Level 1 classes I’ve taken which makes me not want to take classes with other instructors
• CS

  Chantelle Stein

  Aug 20, 2026
  5.0
  I've been to many pilates studios but this one is the best by far! The staff is friendly, the location is clean and the workouts are 🔥🔥. I highly recommend this location!
• DN

  Daphine N.H

  Aug 11, 2026
  1.0
  Extremely disappointing customer service. A membership cancellation was requested and supporting documentation was submitted, yet the company has continued charging the account and sending repeated emails instead of properly resolving the issue. It’s frustrating when a customer takes the necessary steps to cancel a service and is still being billed afterward. What makes the situation worse is the lack of helpful communication and urgency in correcting the problem. Customers should not have to repeatedly fight to stop charges for a membership they have already asked to cancel. Based on how this situation has been handled, I would not recommend Club Pilates. Their cancellation process and customer service need serious improvement

Frequently Asked Questions About Club Pilates