Question 1

How do I make an appointment at NYU Langone Ambulatory Care Chelsea?

Accepted Answer

You can schedule by calling the Chelsea office at 646-660-9999, by using the Find a Doctor & Schedule tools on the NYU Langone website, or via your NYU Langone Health MyChart account (online or in the NYU Langone Health mobile app).

Question 2

What information should I have available when I schedule an appointment?

Accepted Answer

When scheduling please be ready to provide the patient’s full name, date of birth, address, a brief reason for the visit, phone numbers, and your insurance information (bring your insurance card to the appointment).

Question 3

What should I bring to my appointment?

Accepted Answer

Bring copies of pertinent medical records (doctors’ notes, lab and imaging results or films when available), your insurance card, a photo ID, and any referral or precertification information if applicable. If you completed patient forms in advance, please bring them as well.

Question 4

Can I have a video visit instead of an in‑office visit?

Accepted Answer

Yes. Many NYU Langone providers offer video visits. You can schedule a video visit online, through MyChart, via the NYU Langone Health app, or by calling your doctor’s office. Note that video visits are subject to state licensure rules and insurance coverage—confirm availability when scheduling.

Question 5

How do I check in for my appointment?

Accepted Answer

NYU Langone offers Amazon One for fast check‑in (optional). You can enroll in Amazon One from the NYU Langone Health app and then follow on‑screen instructions when you arrive. If you prefer not to enroll, front‑desk staff will assist you with check‑in.

Question 6

How do I schedule imaging or diagnostic tests?

Accepted Answer

Schedule imaging appointments through the NYU Langone website or MyChart; imaging scheduling pages list preparation instructions. Some imaging exams may require insurance preauthorization—if authorization isn’t received in time, the exam may be rescheduled. For imaging billing/authorization questions call the imaging preauthorization number listed on the imaging page.

Question 7

What is Virtual Urgent Care and when can I use it?

Accepted Answer

Virtual Urgent Care offers video visits with board‑certified clinicians for many minor acute conditions and is available in participating states. You can schedule a Virtual Urgent Care visit online; coverage and hours vary by service—confirm eligibility and coverage when scheduling.

Question 8

How can I view my test results or request medical records?

Accepted Answer

You can view recent test results, medical records, medications, and immunizations in your NYU Langone Health MyChart account. To request copies of records or older results, contact your doctor’s office and complete the required release forms.

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