Chelsea Piers Fitness

Reviews

• MG

  M G

  4 days ago
  1.0
  My experience with membership cancellation at Chelsea Piers Fitness has been extremely disappointing and misleading. Before signing up, I specifically asked whether I could cancel my membership before the one-year term without penalties because I was uncertain of my situation six months from now. I was explicitly told that I could cancel at any time without fees or penalties. During signup, I was never shown or walked through the contract because I was told the device displaying the agreement was “broken.” I was simply asked to sign electronically without the cancellation terms being properly disclosed. Now that I am leaving the city, I attempted to cancel my membership and was directed to complete an online cancellation form stating that ending the membership would require nearly $1,000 in fees - something that was never disclosed to me and directly contradicted what I was told before signing up. What’s even more concerning is that after requesting a copy of the agreement, the version sent to me did not contain visible signatures, initials, timestamps, or acknowledgment records demonstrating that these cancellation terms were properly reviewed or disclosed to me at signup. After submitting the cancellation form, I still received no meaningful follow-up or assistance despite repeated attempts to resolve the issue. After discussing this experience at my office, I also learned that multiple other people reported similar experiences involving misleading information about cancellation policies.
• LI

  Lawrence Menyah (iSWATxJOKERi)

  May 11, 2026
  5.0
  Thank you for making this such a great gym. I spend most of my hours here and I'm here everyday!
• IW

  Isi W

  Mar 30, 2026
  3.0
  You work out without daylight here - that is a no for me for the price. They also make it really hard to cancel. There are better alternatives in the city.
• LA

  Luke St. Amand

  Mar 23, 2026
  5.0
  Best gym out there! Not just because of the best equipment and classes - but easily the best people. Have been so lucky to be part of the family for 1.5 years. Paola, Elias, Kaeli, Laison, and so many others make everyday feel special and are truly the sweetest people out there - they make all the difference!!
• GG

  Geraldine Glassman

  Mar 4, 2026
  1.0
  I started working out at Chelsea Piers Flatiron about 1 month ago. During that time there were issues with the elevator & steam room that went out of order. I was frustrated by the cleaning staff I encountered that spoke no English. One of the cleaning staff threw me out of the steam room in order to clean. I asked her for 10 minutes so I can enjoy the steam & she said no. I asked to speak to the manager to get my 10 minutes to no avail. I got an email the next day my membership had been canceled because I was abusive to the cleaning staff member. This wasn't true & they never asked me about it. I feel she made it up to keep her job. They didn't treat me well. This is not good member service. I am a senior citizen who worked at an international peace organization for over 20 years and don't behave abusively to people. I thought about trying to talk it over with their management but decided I didn't want to be a member of a club that would treat me like this.