Home Instead

Reviews

• LD

  Lucy DiPaolo

  Jul 1, 2026
  5.0
  Home Instead was a blessing to our family. They cared for my mom for almost a year. The caregivers (especially Barlie) took such great care of mom. As her health declined, Genna worked with us to meet her needs. Jackie was always there for us. As I said, we trusted the caregivers and appreciated them. I would highly recommend Jackie and her team. Thank You for being there for us
• JC

  John Cicero

  Mar 4, 2025
  5.0
  This is a good company to deal with. They are very responsive. Very reliable, especially when you need someone in a pinch. They really try to work with you in whatever you need. Highly recommend.
• SB

  sabine berger

  Dec 9, 2019
  1.0
  The worst. Very unprofessional through and through. Aides are unaware and poorly trained in how to interact with people suffering from dementia. When dementia patients are stuck trying to remember something, one is supposed redirect their thoughts to something else. The aide was doing the exact opposite. It was heart wrenching to watch my dad growing more and more frustrated in this situation. I called the agency to address the issue, and the owner, Jacki responded in the most unprofessional way possible. Instead of acknowledging what happened, she defended her employee saying the aide was the best she had. At some point she even started shouting at me instead of listening to my concerns and acknowledging them. Unacceptable!
• AJ

  Anne Journick

  Nov 28, 2018
  5.0
  Home Instead of Staten Island went above and beyond to ensure that my mom's needs were met. Their aides are wonderful and the entire staff is very responsive and caring.
• JM

  Jack Morris

  Jun 16, 2016
  5.0
  Jackie and her staff were very caring, informative and helpful. The care giver they provided for my father was excellent. We needed someone who could drive and they were able to accommodate that request plus, the hours and days we wanted.