Sterling Optical - Nanuet

Reviews

• LS

  Lauren Severiano

  May 16, 2026
  1.0
  I had a very disappointing experience with Sterling Optical in Nanuet. The doctor was rude and dismissive to both my daughter and me during the exam. I was willing to overlook that because the exam itself was completed, but unfortunately the customer service afterward was just as bad. We were told my daughter’s glasses were lost by FedEx, which may very well have been true. However, if I hadn’t repeatedly called and stopped into the store myself, I’m not convinced the issue would have even been caught. There was absolutely no sense of urgency in trying to resolve the situation, and despite asking multiple times for the tracking number they claimed was sent, I never received it. I do want to mention that Isla was kind and helpful on the phone and I appreciated her professionalism. Unfortunately, Nick’s attitude was the complete opposite. He came across as rude, arrogant, and dismissive, which made an already frustrating situation even worse. Overall, this experience lacked accountability, communication, and basic customer care. I would not recommend this location and would suggest looking elsewhere for eye care and glasses. Especially if you are looking for a child.
• LG

  Lauren G

  Mar 19, 2020
  5.0
  I have been going to Sterling for a couple years. They are extremely helpful and very patient. Picking out glasses is not an easy task for me. Each customer receivess their full attention. I recommend them often.
• CB

  Craig Brennan

  Sep 13, 2018
  5.0
  Nick and Kanela you were terrific! Customer service was excellent and your frame selection was top notch. I have been getting compliments from everyone regarding the glasses you picked out for me. Doctor was amazing as well. Thank you for all your help! I will definitely be back!

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