In keeping with St. James Hospital’s mission of continually improving our quality of care with emphasis on the whole person, we have enhanced the services we provide to our terminally ill patients and their families.
Room 15 has been designated as our Comfort Care room at St. James Hospital. This room is available to patients and their families who have chosen to receive comfort care rather than curative treatment and who have a limited life expectancy.
Location
University of Rochester Medicine Hospice Care – St. James Hospital
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.