Club Pilates Austin Street

Reviews

• WY

  Weina Yu

  Oct 4, 2026
  1.0
  Tried to cancelled my membership due to travel plan, tried via in person, text messages, phone calls, filled out a form and still got charge! What a joke.
• DA

  dono abdurakhmonova

  Sep 18, 2026
  1.0
  Don’t waste your time and money this place is a scam. I had a very disappointing experience with Club Pilates Austin Street. I joined under a 3-month membership for 8 classes per month, but I found it difficult to consistently schedule classes at times that worked for me. The situation became worse after I arrived just a couple of minutes beyond their 5-minute late policy. I understand that businesses have rules, but the way I was treated was unnecessarily rude and embarrassing. The front desk was dismissive, and the manager stepped in front of me to stop me from attending. I left feeling more like I was being treated as a problem than as a paying customer. I explained that I have two young children and had rushed to make the only class that fit my schedule, but I did not feel that my situation was handled with empathy or professionalism. After I requested cancellation, I spent weeks going back and forth over billing. At one point, my balance increased because the membership continued billing, and only after repeated emails did the studio manually remove the extra month. I was still told I had to pay for the final month, while the classes connected to that payment had already expired and they would not allow me to use them. For me, the biggest issue was not simply the late policy. It was the overall customer service, communication, and how difficult it became to resolve the membership and billing situation. I would strongly recommend that anyone considering joining read the membership agreement carefully, understand the cancellation and auto-renewal terms, and make sure the class schedule realistically works for you before signing.
• RR

  RH

  Sep 10, 2026
  3.0
  Club Pilates is a good option for beginners starting their fitness journey or anyone looking to improve core strength and flexibility. The workouts offer a gentle, low-impact way to exercise with minimal stress on your joints. However, if you are an avid gym-goer used to heavy strength training and intense cardio, you might find these classes lacking a challenge. There are other Pilates studios with more challenging classes, such as BodyRok. My main complaints are with the app and the studio layout. The mobile app needs serious upgrades; it desperately needs a feature showing when your current billing cycle ends so you don't waste your classes. Setting up my account was also frustrating and required a call to the front desk to resolve. Additionally, while the facility itself is clean, the bathroom location is highly inconvenient. Having it all the way in the back means you awkwardly have to walk past everyone on the reformers mid-class just to use it. Overall, between the technical issues and the layout, it's just not worth the high price tag.
• LL

  Lizzz

  Sep 5, 2026
  1.0
  I was 1 min late for an intro class, and wasn't allowed to enter the class even though the class hadnt even started. I saw the instructor was chatting with other participants. I understand if its a 5 min or 10 min late. But for being 1 min late, this seemed inconsiderate and unwelcoming to me. It seems like they value their ego more than new customers and customer retention.... I wouldnt join a place that doesnt value their customer relationships. STAY AWAY
• KC

  Karina C

  Aug 11, 2026
  1.0
  I'm postpartum and was hoping to join this location as part of my healing journey, but want to ask a few questions first. I've been trying to contact them for 2+ weeks with no success. I tried phoning (no one answers), leaving voicemails (no call backs), and DMing them on Instagram (they responded then ghosted me). I believe their unresponsiveness is a direct reflection of what their customer service would be like as a member, therefore I've decided to stop chasing and have decided to sign up elsewhere (Spencer Pilates nearby). I can't go in person to speak to anyone yet because of how recent I gave birth. Regardless, I should not have to resort to coming in person for simple inquiries. I've been a member of the Cobble Hill Club Pilates location and *never* had issues with calling their location.