Sterling Optical - Farmington

Reviews

• JF

  Jennifer Frary

  Aug 17, 2021
  5.0
  This location is staffed by wonderful people. I am always treated with respect and kindness. I also have fun with them! They take as much time as you need to try on frames etc. the exam process is easy too.
• GC

  Gina C.

  Dec 28, 2017
  2.0
  The Dr. deserves 5 stars, however did not have a good experience with the office staff at all. When I called to make the appt., I was asked if I was getting glasses or contacts - said contacts. When I came in, I had already printed up my benefit info, allowances, participating provider info, etc. Brought it all with me. The woman behind the counter said she couldn't find that information however the exam is $75, so if insurance picks up, I will owe $30. If not, I will owe $75. So not off to a great start but I said ok. Went in to see the Dr - he was fantastic, very nice, thorough, explained everything in terms of what he was looking for, symptoms to be aware of, etc. After the exam, went out to place my order for contacts, expecting to owe $30, as I was only ordering what my allowance would cover. Instead I was told I owe $114. Apparently there is a $90 "contact fitting fee," which no one had bothered to mention in the several times it was stated that I was there to get contacts. When I questioned the fee, I was told that since I wear contacts, it was assumed that I would know this. Why would you assume that? Why, when we discussed the fee for the exam did you not mention it then? Or when I called to make the appt and said I'm getting contacts, and provided my insurance info? Only after the exam was I told about the fee, and if I did not pay the fee, then I would not have a valid contact Rx, which was the whole reason for making the appt. Needless to say, the entire experience with the office staff felt like a bait and switch, and I didn't leave with a great impression of the place.
• MN

  Michael Newton

  Sep 19, 2017
  1.0
  Fiancé had her last pair of glasses chewed by our puppy. Had to get an exam and a new prescription anyway. They were able to get her in fast. But completely rude and disrespectful to her. Pressured her into buying ridiculously priced glasses. Told her if she wasn't going to buy $600 worth of contacts and glasses right then and there, she'd have to take her contacts out and throw them in the trash before she left. So now she's almost $700 in debt which was completely unplanned and has glasses she isn't even happy with. Never again!!! Was told by a few at work that they are terribly people! Should've consulted with friends before she went!
• CF

  christopher fails

  Dec 21, 2015
  5.0
  Great place. Took my son in today when insurance was denied us at our other eye glass place. They made room for an appointment for him that today, actually within 30 minutes of us walking in the door he had his appointment. The Dr. who looked at his eyes was great! Very friendly and funny. Took time to not just do the exam, but find out some information about my son. The staff was also very helpful and friendly.
• ST

  Sue Taylor

  Jul 11, 2015
  5.0
  I have gone to Sterling Optical for over 30 years. I first starting going to them when they were located in Eastview Mall because it was convent. Dr. Davis has been examining my eyes all that time. He is an amazing doctor who found a hole in my retina before it became detached or I went blind. Far to often we hear only about the bad and never about the good. I recommended Sterling to a co-worker and she loved them.

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