Sterling Optical - Farmington

Reviews

• MM

  Michael

  Feb 26, 2026
  5.0
  Sterling Optical in Farmington, NY is the only place we will do eye care business because of the amazing service we ALWAYS receive from Tammy P and other staff!
• CB

  Cindy Brannan

  Jan 21, 2026
  5.0
  Absolutely FANTASTIC! I’ve lived in five states and have had corrective lenses for over four decades. This is the best place and best care I’ve ever had. Thank you!!!
• JF

  Jennifer Frary

  Aug 17, 2021
  5.0
  This location is staffed by wonderful people. I am always treated with respect and kindness. I also have fun with them! They take as much time as you need to try on frames etc. the exam process is easy too.
• GC

  Gina C.

  Dec 28, 2017
  2.0
  The Dr. deserves 5 stars, however did not have a good experience with the office staff at all. When I called to make the appt., I was asked if I was getting glasses or contacts - said contacts. When I came in, I had already printed up my benefit info, allowances, participating provider info, etc. Brought it all with me. The woman behind the counter said she couldn't find that information however the exam is $75, so if insurance picks up, I will owe $30. If not, I will owe $75. So not off to a great start but I said ok. Went in to see the Dr - he was fantastic, very nice, thorough, explained everything in terms of what he was looking for, symptoms to be aware of, etc. After the exam, went out to place my order for contacts, expecting to owe $30, as I was only ordering what my allowance would cover. Instead I was told I owe $114. Apparently there is a $90 "contact fitting fee," which no one had bothered to mention in the several times it was stated that I was there to get contacts. When I questioned the fee, I was told that since I wear contacts, it was assumed that I would know this. Why would you assume that? Why, when we discussed the fee for the exam did you not mention it then? Or when I called to make the appt and said I'm getting contacts, and provided my insurance info? Only after the exam was I told about the fee, and if I did not pay the fee, then I would not have a valid contact Rx, which was the whole reason for making the appt. Needless to say, the entire experience with the office staff felt like a bait and switch, and I didn't leave with a great impression of the place.
• CF

  christopher fails

  Dec 21, 2015
  5.0
  Great place. Took my son in today when insurance was denied us at our other eye glass place. They made room for an appointment for him that today, actually within 30 minutes of us walking in the door he had his appointment. The Dr. who looked at his eyes was great! Very friendly and funny. Took time to not just do the exam, but find out some information about my son. The staff was also very helpful and friendly.

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