SoulCycle Brooklyn Heights

Reviews

• SM

  Stephanie Middleton

  Mar 5, 2026
  3.0
  This was my first time going to SoulCycle through ClassPass, and I had never taken a SoulCycle class before. When I checked in, the front desk employee asked for my information and said the system showed that I had already been there four times. That was really strange because I have never been to any SoulCycle class before. He asked me again if I had been there before and I said no. His response was, “Well why would it say you’ve been here four times?” which honestly caught me off guard. I even said, “Why would I lie about coming here?” The whole interaction felt uncomfortable and a bit accusatory. He then mentioned he would waive the $4 shoe rental fee, which I didn’t know about and never asked for. It almost felt like he thought I was lying just to get a $4 shoe rental waived, which was frustrating and unnecessary. I then asked if someone could show me around since it was my first time, and overall the customer service just wasn’t great. I always thought of SoulCycle as a more premium fitness brand, so the experience at the front desk was disappointing. That said, the class itself was actually good. I liked the music and the energy in the room, and the instructor created a great vibe. The workout was solid. Overall, I enjoyed the class, but the customer service at this location definitely left a bad impression. It honestly makes me curious to try Peloton or other studios instead to see if the experience is different.
• AH

  Aston Hunt

  Dec 8, 2025
  5.0
  I appreciate all the staff here, and enjoy Eve's class the most. Even though I'm mostly focused in zone during the class, I do feed off the energy of her sayings and positivity :)

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