Question 1

Is registering for Amazon One mandatory?

Accepted Answer

No. NYU Langone encourages patients to sign up for Amazon One for faster check-in, but it is not mandatory; front desk staff will assist those who do not enroll.

Question 2

How do I check in for my appointment?

Accepted Answer

You can enroll in Amazon One via the NYU Langone app and use it on arrival; if you don’t enroll, check in with the front desk as usual.

Question 3

How can I schedule a video (telehealth) visit?

Accepted Answer

Schedule a video visit online, via your MyChart account, or by calling your doctor’s office. Video visits are available to new and existing patients.

Question 4

What should I bring to my appointment?

Accepted Answer

Bring relevant medical records, insurance card, referral/precertification if applicable, completed patient forms (if done in advance), and plan to arrive about 15 minutes early.

Question 5

How can I access or request my medical records?

Accepted Answer

Use your NYU Langone Health MyChart account to request or download records. You can also submit a records release form by email, mail, or fax; parents/caregivers may request access with proper consent.

Question 6

Why should I answer questions about race, ethnicity, and preferred language?

Accepted Answer

Providing this information helps NYU Langone better understand and serve diverse patient communities. Answering is voluntary; information is stored in Epic and protected under HIPAA.

NYU Langone Brooklyn Medical Associates—Dyker Heights

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Frequently Asked Questions About NYU Langone Brooklyn Medical Associates—Dyker Heights