Club Pilates

Reviews

• AB

  Ashley Baxter

  4 days ago
  5.0
  If you want to workout every muscle in your body while not risking injury, then I recommend Pilates. Kings Highway instructors are patient and tough. The front desk staff are lovely and courteous. I recommend the studio for its staff and diverse class offering.
• JS

  Jinhee Son

  Jul 3, 2026
  5.0
  Alex is an exceptional Pilates instructor. He is incredibly knowledgeable and takes the time to explain every movement with patience and precision. His attention to proper form and technique makes each class both challenging and safe. I appreciate how thorough he is in his instruction, making sure everyone understands the purpose of each exercise and performs it correctly. I highly recommend him and Club Pilate!
• SC

  Sally Chiu

  Jun 30, 2026
  5.0
  Tetiana is such an amazing instructor and makes me love Pilates!! Her class is very effective, fast pace, challenging but manageable. I am pregnant and she’s been taken very good care of me by continuing checking on me and providing me modifications, originally I thought the modifications would be very gentle but she knows my capability and still effective on different muscle group!! Her classes are always what I’ve been looking toward to every week! Thanks so so much Tetiana!!!❤️❤️
• AA

  Abigail

  Jun 23, 2026
  1.0
  As a former member and someone with multiple family/friends who are current and former members of this studio, I have seen a consistent pattern of disappointing experiences. Every interaction revolves around money. Rather than listening to customers or handling situations with even a small amount of understanding, the staff hides behind the word "policy." Instead of having a conversation, hearing someone out, or showing basic compassion, they simply repeat, "It's our policy," as if that excuses everything. Their policies are enforced with absolutely no flexibility or common sense. They have no regard for real-life situations like traffic, limited parking, or other unavoidable delays especially in a busy area. They are incredibly quick to charge longterm, loyal members without making any effort to communicate first. It feels far less like customer service and far more like a business model designed to collect fees whenever possible. Policies are meant to create fairness, instead they are used as a way to collect revenue from members. The way the word "policy" is weaponized is frustrating, dismissive, and frankly insulting to the people who have supported their business. After my own experiences and hearing the same complaints repeatedly, I cannot recommend this studio. Treating loyal customers with fairness and respect goes a long way, an area this organization falls short in.
• VG

  Viktoriya G

  Jun 18, 2026
  1.0
  Unfortunately, this studio has gone downhill and no longer provides the level of service or professionalism you would expect. It has become clear that management does not value either its clients or its instructors. Instructors are constantly being replaced, often with no advance notice or communication. It’s frustrating to build a routine with an instructor only to find they have disappeared without any explanation. The customer service is equally disappointing. The front desk staff are frequently rude, dismissive, and unprofessional. Instead of addressing questions or concerns respectfully, they have raised their voices, rolled their eyes at clients, and created an unwelcoming atmosphere. A fitness studio should make members feel respected and appreciated. Instead, this studio seems to have lost sight of the importance of customer service, communication, and supporting the instructors who are the foundation of the business. I would not recommend this studio—or Club Pilates in general—because of the lack of respect shown to clients and the overly rigid, ridiculous rules and regulations. Instead of creating a welcoming and supportive environment, the focus seems to be on enforcing policies that make members feel more like a burden than valued clients.

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