SoulCycle Bronxville

Reviews

• ND

  Natasha Dambinskas

  Mar 14, 2026
  1.0
  It was my first time at SoulCycle and my first time in that neighborhood, so I wasn’t familiar with the parking situation. There were meters outside, and people in the parking lot told me they didn’t think I needed to pay. I went inside at 5:57 and checked in before class. I had already given the staff member my shoe size and my shoes were waiting for me on the desk. She told me I did need to pay the meter, so I quickly ran back outside to pay and came back in exactly at 6:00. Despite the fact that I had already been inside before 6 PM and she knew I had stepped out just to pay the meter, she refused to let me take the class. After our conversation ended and I was walking out, it was only 6:01, which clearly shows I was inside at 6:00. They should check the cameras if there is any question about the timing. I understand that places have rules, but having a friendly and welcoming environment for a new customer who has never taken a SoulCycle class and is new to the area should be taken into consideration. I even told her that I had driven over half an hour from the Bronx to attend the class, and she did not care. This is not how a new customer should be treated. I’m extremely disappointed by the way this was handled. I will not be returning to SoulCycle and would not recommend it to others.
• SM

  Steve Mathew

  May 17, 2023
  5.0
  Clean, Fun environment where not only you get an amazing workout but you the energy is extremely inclusive which is rare post covid . Amazing job to the staff and the management there

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