National Seating & Mobility

Reviews

• MR

  Martin Rodriguez

  Apr 22, 2026
  1.0
  To all customer's and future customer's! My name is Martin. I am turely speechless, this has been my worst experience. Back in 2022 I had a stroke, which render me in a wheelchair. I was told in the hospital that this company would handle my wheelchair order and that the tec was good. They send someone to my house to take measurement to make sure that chair fits through my door. Measurement were taken wrong and chair hardy fits through my door. since I had my chair there is nothing but issues. Customer service no help. Parts take more then two months to arrive. Today I had an emergency at the location. I was trying to transfer chairs to get my chair fixed. My aide was unable to transfer me due to floor being slippery. Can you believe that I slipped and fell. All the employee's said they not allow to help me and they couldn't lift me. After calling 911 three times an ambulance came to help me. I will make sure this message reaches every hospital and rehab center this company supplies wheelchairs.
• CS

  Carol Schellhorn

  Apr 12, 2026
  1.0
  Other than Liz Rodriguez my experience with National Seating and mobility has been a nightmare. Liz is the only one who followed thru on helping me get an appointment to get my son’s chair repaired. It’s been 6 months of useless emails and so many unanswered phone calls. Your Lack of empathy and the emotional toll not getting this repair done in a timely manner cannot be measured. Thank you again Liz you are an Angel
• JW

  Jeremy Wilson

  Apr 8, 2026
  5.0
  The delivery guys Frank and Ralph were very helpful with communication and making a way to deliver our merchandise in spite of the issue finding parking and us having no elevator. They were understanding of the situation and still brought the merchandise inside my apartment and set up everything as promised. I feel the service was good and appreciate really their help👍
• CV

  Cara Valle

  Apr 8, 2026
  1.0
  Missing accessories in wheelchair took months to rectify because their “specialist” omitted an order; they recommended a model that was brand new and they had no experience with and is quickly falling apart; they got the sizing wrong and we had to wait extra months; they gave us a wheelchair that was damaged in transit but they did not bother to check and make sure it was in working order before sending us home with it. Will do everything I can not to work with this company again.
• DM

  Dayniah Manderson

  Apr 5, 2026
  5.0
  I’ve been coming to this location for years. I continue going because Angel V. provides the best possible service that I can ask for as a power chair user. He listens to what my concerns are, assesses the situation with my chair, and ensures that it is optimally functional for me. Apart from that, there are some improvements that could be made with getting an appointment and having questions answered via telephone. Operationally, NSM doesn’t seem to value the client experience and that’s horrible, given the demographic of clients that they serve. Not responding to someone whose chair (legs) needs repairing is mind boggling to me, especially with the amount they bill my insurance.

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