Club Pilates Bayside

Reviews

• JL

  J L

  4 days ago
  5.0
  I finally found an exercise where I don’t get bored and waiting for the class to end. Pilates has truly helped me build a stronger body. They used to let you carry over classes if you don’t use them but now there is a strict policy. And I can see how that can be annoying if there are some that keep carrying it over. Perhaps there were a few bad apples that ruined it for all of us. I make it a point to use all my 4 classes within the month. Receptionists and front desk is always very friendly and helpful. Instructors are awesome as well but I do have to say you need to try out all the instructors to find the right one that best fits your needs and expectations. After taking lessons with all the instructors, I learned to stay away from some and only attend with those that jive the best with my personality.
• BB

  Bethany

  Sep 15, 2026
  1.0
  I canceled my membership and was never informed at the time of cancellation that there was still a $25 returned-payment fee outstanding on my account. Since I had no idea there was a remaining balance, I didn’t know there was anything that needed to be paid. I later received an email stating that I owed $45, which included an additional $20 late fee. What made the experience even more frustrating was the lack of assistance when I tried to resolve the issue. When I asked Antonio if there was someone else who could assist me with the billing situation or help me through the process, he repeatedly told me that he didn’t know who else could help because Club Pilates is a franchise and that nobody else would be able to assist me. He suggested that I try calling the Bayside location, but also told me that Bayside would most likely just send me back to him—and that he wasn’t able to do anything about the charge. It felt like I was being sent in circles with no actual solution or person willing or able to help. He kept on repeating that he can take my payment to pay the bill and that I have to pay the late fee even tho I wasn’t made aware till now that I had an outstanding balance! My issue isn’t simply that there are fees. It’s the lack of communication and customer service. Had I been informed when I canceled that there was still a $25 balance on my account, I could have paid it immediately and avoided the additional late fee. Instead, I wasn’t made aware of the balance until additional fees had already been added, and when I tried to resolve it, I couldn’t get clear assistance. Customers should be clearly informed of outstanding balances and have a reasonable way to resolve billing concerns instead of being told that no one can help. This was a very disappointing and frustrating way to end my membership.
• MJ

  Manga Jacqueline

  Sep 3, 2026
  5.0
  Big shoutout to Zenia, and Maria O, for always bringing high-energy and a fast-paced burn. Jorge’s classes are intense but incredibly rewarding, a huge appreciation to Alyssa and the staff for being so friendly and welcoming.
• SD

  Sarah Dodd

  Aug 14, 2026
  1.0
  I had a terrible experience with Club Pilates. I was diagnosed with an illness that prevents me from exercising and immediately asked to cancel my membership. I provided two separate doctor’s notes, but was told that because my doctor did not specify an exact timeline, they would not cancel my membership without charging me a fee. I was also called multiple times and told the balance would be sent to collections if I did not pay. The manager, Alyssa, was extremely rude to me over the phone and showed very little understanding of the situation. As if being diagnosed with an illness isn’t already a difficult enough time, Club Pilates made me feel 100x worse by making me fight just to cancel a membership I physically cannot use!!! Genuinely very sad to treat your members this way.
• ES

  Elisabeth Seo

  Jul 31, 2026
  5.0
  So I’ve been going to this studio for over 3 years now (since it opened - Happy 3rd year!!!). I take classes in the mornings (weekdays and weekends - usually 5-8 classes/week). The front desk receptionists have come and gone and I miss the ones that have left but have come to know the new receptionists. Have to give a shout out to Genisis, Maryanne and Alyssa. They were very helpful when I needed change classes with my sis and registering for classes when I was coming back from a break. The instructors have also come and gone in the past 3 years and it took a bit of getting used to from my 1st group of instructors that I LOVED. When a new instructor comes in, I try to give them a few tries (usually 3 classes). I LOVE the instructors in the morning ATM. Maria, Ash, Melissa and Michelle. Depending on what h class u take, it can me a WORKOUT or light workout with more stretching. It all depends on what u want out of the class and u can make adjusts urself. I do have to give a special shoutout to Michael Scott!!! I wish he would teach at the Bayside studio because I would take his class whenever it was given. He only covers class at this studio when they can’t get another instructor to cover it if it’s a last minute change. He is funny, exciting, personable and very enthusiastic about teaching classes. There is one negative. Not really a negative but I like the studio to be much cooler as we progress in our workout, whereas, others find that to be too cold. Maria O and I like the same temp in the studio so I LOVE taking her class. Some classmates wear sweatshirts to the class at the beginning of the class in the middle of summer and take off the sweatshirt during the class. If I could take off more clothes in the middle of the class I would but I’m already in a tank and shorts (not much more I could take off or it would be a different class 😂🤪🤭).

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