Sterling Optical - South Shore Mall

Reviews

• IL

  Irma L

  1 day ago
  5.0
  My experience here was amazing! Hannah made the process of signing in very easy. I’ve seen Dr.Frankel for the past two years and he’s such a caring doctor. The sales staff took their time with me. They helped me pick out frames that I loved. Everything was covered by my insurance, couldn’t ask for more. Very happy with this stores professional, will be coming back every year.
• MC

  Maria Cutler

  Sep 24, 2026
  5.0
  Best experience during my first contact lens fitting. I was a bit anxious at first but they made me feel at ease, were super patient with me, and I learned almost immediately. I want to thank them for their outstanding quality of service!
• HF

  Hannah F

  Aug 28, 2026
  5.0
  I always come here for my annual eye exams for the same reason, they are nice and quick! I’m always walking out with contacts for the next year with my updated prescription, usually Emily is the person that helps me and always gives me good deals !
• JC

  joselin chavez

  Aug 15, 2026
  1.0
  I paid extra for a warranty on my glasses that were purchased in December, only to find out that the warranty apparently meant nothing when I actually needed to use it. The staff initially refused to honor the warranty and made the entire process unnecessarily difficult. It wasn’t until I contacted my insurance company and reported the issue that they suddenly decided to honor what I had already paid for. And to make matters worse, instead of simply honoring the warranty I had already paid for, I was immediately pushed toward purchasing a pair of Gucci frames. It felt less like they were trying to resolve my issue and more like they were trying to make another sale. Why would I spend even more money when I was already entitled to warranty coverage? The fact that I had to involve my insurance company just to get a business to honor a warranty I paid for is beyond disappointing. Customers should not have to argue, escalate an issue, or contact their insurance company just to receive something they were already promised and paid for. The entire experience was frustrating, unprofessional, and incredibly disappointing. The lack of customer service and transparency was unacceptable. If you’re going to sell customers a warranty, you should actually honor it when they need it—not use the situation as an opportunity to upsell them on an expensive designer frame. I would strongly recommend thinking twice before purchasing glasses or paying extra for a warranty here. Based on my experience, apparently you have to fight to get what you already paid for.
• EO

  Emy Ofia

  Jul 25, 2026
  5.0
  Emily was so helpful to resolve all my glasses issues. Her professionalism was impeccable. I am completely satisfied with her support and will not fail to recommend her and the establishment to friends and family members.