Sterling Optical - South Shore Mall

Reviews

• HF

  Hannah F

  Aug 28, 2026
  5.0
  I always come here for my annual eye exams for the same reason, they are nice and quick! I’m always walking out with contacts for the next year with my updated prescription, usually Emily is the person that helps me and always gives me good deals !
• JC

  joselin chavez

  Aug 15, 2026
  1.0
  I paid extra for a warranty on my glasses that were purchased in December, only to find out that the warranty apparently meant nothing when I actually needed to use it. The staff initially refused to honor the warranty and made the entire process unnecessarily difficult. It wasn’t until I contacted my insurance company and reported the issue that they suddenly decided to honor what I had already paid for. And to make matters worse, instead of simply honoring the warranty I had already paid for, I was immediately pushed toward purchasing a pair of Gucci frames. It felt less like they were trying to resolve my issue and more like they were trying to make another sale. Why would I spend even more money when I was already entitled to warranty coverage? The fact that I had to involve my insurance company just to get a business to honor a warranty I paid for is beyond disappointing. Customers should not have to argue, escalate an issue, or contact their insurance company just to receive something they were already promised and paid for. The entire experience was frustrating, unprofessional, and incredibly disappointing. The lack of customer service and transparency was unacceptable. If you’re going to sell customers a warranty, you should actually honor it when they need it—not use the situation as an opportunity to upsell them on an expensive designer frame. I would strongly recommend thinking twice before purchasing glasses or paying extra for a warranty here. Based on my experience, apparently you have to fight to get what you already paid for.
• EO

  Emy Ofia

  Jul 25, 2026
  5.0
  Emily was so helpful to resolve all my glasses issues. Her professionalism was impeccable. I am completely satisfied with her support and will not fail to recommend her and the establishment to friends and family members.
• MM

  melissa mejia

  Jul 23, 2026
  5.0
  Diana and Victoria were amazing! Service was top tier, they were very kind and helpful. The store is also very clean, a great environment overall.
• IH

  Iris Hidalgo

  Jul 17, 2026
  5.0
  Emily was amazing from start to finish. She was incredibly kind, patient, and helpful throughout the entire process. She took the time to answer all of my questions and made me feel comfortable and well taken care of. Her professionalism and friendly attitude made my experience at the optical office truly enjoyable. I really appreciate all of her help and would highly recommend her. Thank you, Emily!