There are a few reviews stating that the front desk staff is rude. I can say that is true. The doctor claims they never had an issue with their receptionist, Marie. But there are a handful of reviews that state otherwise. Avoid this place at all costs if you want to avoid rude front desk staff.
JL
Josephine LaScala
Jul 2, 2026
5.0
Very thorough and kind and knowledgeable.. So happy Dr Saugy was recommended to me..
LL
Laurel
Jun 22, 2026
1.0
Called to schedule an appointment. Had the absolute displeasure of speaking with Marie. Marie from the moment she answered the phone was rude and condescending. When I introduced myself and stated I was looking to schedule an appointment, I was informed that they don’t just schedule appointments. Marie, didn’t even give the chance to see why the appointment needed to be scheduled. If you want kind and compassionate care from staff members, I would avoid this place. The front desk staff does not deliver on that.
*****EDIT SINCE THEY RESPONDED*****
Marie did not even ask that, she simply stated that your office just doesn’t schedule appointments. Marie did not even give me the chance to explain why the appointment needed to be scheduled or what type of insurance it was. Marie was rude from the moment she picked up the phone.
SF
SUE FINAN
Mar 20, 2026
5.0
Dr Saugy really takes his time with you and goes out of his way to make sure you are recovering. I can’t say enough how friendly all of the women in the office are also. Highly recommend !
Frequently Asked Questions About South Bay Orthopedic
What orthopedic services does South Bay Orthopedic provide?
South Bay Orthopedic provides a range of orthopedic services including shoulder surgery, hip surgery, joint replacement, sports injuries treatment, Achilles tendon repair, carpal tunnel treatment, fractures care, arthroscopy, and rotator cuff repair.
Where is South Bay Orthopedic located?
South Bay Orthopedic is located at 53 Brentwood Rd Suite A, Bay Shore, NY 11706, USA.
What are the office hours of South Bay Orthopedic?
The office is open Monday, Wednesday from 9 AM to 5 PM, Tuesday and Thursday from 9 AM to 4 PM, and Friday from 9 AM to 1 PM. It is closed on Saturdays and Sundays.
What payment options are accepted at South Bay Orthopedic?
They accept American Express, Apple Pay, Cash, Check, Discover, MasterCard, and Visa.
What languages are spoken at South Bay Orthopedic?
English is the primary language spoken at South Bay Orthopedic.
How can I contact South Bay Orthopedic?
You can call their main phone at +1 631-323-6236 or their alternate/mobile phone at +1 631-665-1566.
Which medical associations is South Bay Orthopedic affiliated with?
South Bay Orthopedic is affiliated with the New York State Society of Orthopaedic Surgeons and the American Board of AOrthopaedic Surgery.
What nearby healthcare providers are close to South Bay Orthopedic?
Nearby healthcare providers include Ravinder Reddy Cheruku, MD, John A Saugy MD, Ultra Health Physical and Aquatic Therapy, South Shore Surgery Center, and CareMed Primary and Urgent Care PC - Bayshore.
Are there any nearby physical therapy centers to South Bay Orthopedic?
Yes, Ultra Health Physical and Aquatic Therapy and A. Ultra Health Physical @ Aquatic Therapy are located nearby to assist with rehabilitation and therapy needs after orthopedic treatment.
What local amenities or services can I visit before or after my appointment at South Bay Orthopedic?
Nearby you can find Harbor Bay Dental for dental care, Top Tier Detailing for automotive services, and the Iglesia Evangélica Misionera Fuente de Vida church for community and spiritual support.
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