AudioNova

Reviews

• KP

  Karl Paisley

  3 days ago
  1.0
  Auburn has slid into a dark hole. Dirty office, broken window treatments, receptionist munching on a big bag of chips at the window, no knowledge of their corporate insurance participation and no willingness to gain answers or provide me with a corporate resource. There used to be a positive experience at this location, but no longer.
• CW

  Cathy Wood

  Sep 20, 2026
  1.0
  My husband (who needed hearing aids) & I visited 3 hearing aid offices & ended up picking Audio Nova. We were very pleased in the beginning. Marissa was awesome in that she was so good at what she does & beyond pleasant to deal with. A while later my husband needed an appointment so I scheduled one for him. We found out when we got to the office that Marissa was no longer there. A man helped us this time but I just got such a weird "vibe" when we got to what seemed to be a deserted office & when this man helped us. I don't know how else to describe it. The next time my husband needed help with a hearing aid, we could only get an appointment the following week. That appointment entailed giving the person at the office the hearing aid. That was it. Why did we have to wait a week to do that? It then took another week to get the hearing aid back. None of it felt right. When we went to pick the hearing aid up, it was handed to us by the receptionist. No one came out to make sure it worked or anything. Marisssa would have. Bottom line I am totally regretting choosing Audio Nova. The whole scenario is one that is very uncomfortable for me. The customer service is really lacking & the atmosphere in the office is creepy. What the heck happened & what is currently happening? I'm waiting for the office to close & then what do we do? Word of mouth is very important & I have no problem sharing our experience with others. Sincerely, Cathy Wood
• LW

  Lynn Walawender

  Jun 13, 2026
  4.0
  Very friendly and helpful
• DB

  Dawn Bresee

  Jun 12, 2026
  5.0
  Professional as well as approachable and down to earth
• RR

  Randy

  Mar 14, 2024
  5.0
  Was an easy appointment in which all staff seemed to care about me and how I felt. Highly recommend.