Auburn Community Hospital (ACH) is a not-for-profit, 99-bed acute care facility located in Auburn, New York. As the sole provider of acute and general hospital services in Cayuga County and the surrounding areas, we serve a population of approximately 80,000 throughout the Finger Lakes region. More than 95% of the physicians on our staff are board certified in at least one specialty.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.