National Seating & Mobility

Reviews

• GC

  Gary Cooper

  May 13, 2026
  5.0
  The professionals at national seating and mobility not only made me feel comfortable when I came in. He made me feel as though I was as important and respected as much as any celebrity. The world would be a much better place if more people held themselves to the same standards as the folks who interviewed me. I am grateful to be able to have the opportunity to thank those who treated me so well in such a time of need.
• AS

  Ashley Sindone

  Apr 9, 2026
  1.0
  Hey National Seating & Mobility! Did you forget all of the promises you made to call us back? Do not use this company! My 7 year old has been waiting for a new seat for his wheelchair for months! Mean while he is in pain daily but they do not care. It takes months and months to get any repair done. The worst company I have ever worked with,I don't even know how they are still in business
• LN

  Lauren Neer

  Jan 27, 2026
  1.0
  Absolutely the worst company (as a healthcare professional) I HAVE EVER WORKED WITH! They give false timelines, install faulty equipment, take a year to get parts in and let Medicaid approvals expire even when they have the parts to installs. Absolutely terrible!
• AB

  Antonio Booth

  Sep 7, 2023
  1.0
  The place cannot be located.
• SL

  Stacey Longo

  Aug 30, 2023
  1.0
  Absolutely deplorable customer service and follow up. Albany NY branch (not Clifton Park ). When I started the process to get my son’s power wheelchair it took a bit but at least the ATP and office was responsive. Early 2023 I started the process of replacement parts and a new battery. I called for weeks and could not get anyone to answer the phone nor return my call. I physically showed up at the office to get a response. You know it’s bad when a coworker/technician AND staff from the Clifton Park office indicate I’m not the first person frustrated with the lack of response/follow up. Finally got an ATP out to my home in May 2023 (after a prior no call no show appointment). Appointment was for a replacement seat cushion, wheels, casters and battery. Beginning of August, technician shows up with just a battery. I was LIVID!! Where was the rest of the order? Reached out to ATP/business office and was told the order for the other parts was overlooked and they would put a rush on it. I had additional questions for when the replacement parts come, I have emailed 3 times with NO RESPONSE. Because of the deplorable customer service, I went with another vendor for an ETAC Molift patient lift. The technician of the competitor mentioned he knows the ATP and reputation of NSM and has been hearing ALLOT of negative reviews as well. I have given MANY opportunities for the Albany office to be responsive. Unfortunately, the ATP is the branch manager, so there is really no one to escalate my frustrations to. I did fill out a survey and I’m hoping someone from corporate will reach out to me. ** UPDATE ** 5/30/2024 a year later and I'm locked into this branch since my son has not yet grown out of his wheelchair. We started the process to grow his chair and order a new tray September of 2023. I took delivery on the parts to grow the chair March of 2024. The tray was on back order and finally a tech came out to the home 5/06/24 the tray was the WRONG SIZE?? The tech said he would bring the wrong tray back to the office to rectify and reach out to me the next day. The next day came and went with no follow up. I emailed the local office 5/11/24 for a follow up. I emailed again 5/28/24, no response. I called the local branch 5/30/24, no answer (I did not leave a message because over the years I never received a follow up call. EVER). Unfortunately, I have had to escalate my request for a follow up. Often I'm asking for clarification (information that can't be obtained looking on-line). If the local branch is working on rectifying the tray issue and I am reaching out for additional info I expect a follow up call or email. Example: Hi Stacey, yes I see the tray did not fit, I'm sorry about that. We need to come out to the house to re-measure, when will your son be home? OR it looks like manufacturer made a mistake and we've asked them to re-make the tray and this is how long the process should take, you can follow the process under the old order number or here is the new order number. The issue I have is ZERO follow through, I have to reach out MULTIPLE TIMES. For the record, the young lady helping the branch from Rochester NY has been great at trying to answer my questions and following up, unfortunately she is at the mercy of the local branch for information in order to properly follow up. There is a big disconnect. I truly thought things would get better from last year. It has not. ** UPDATE 8/30/24** I finally took delivery on the tray for my son’s powered wheelchair. One month shy of a year!! I do understand something was messed up with the order whether it was the local office, measuring it incorrectly or the manufacturer making it correctly. In addition, they may have been some items on back order. HOWEVER, my main frustration is the lack of communication, transparency, and follow through on every single order that I have to place. The only time I get any resolution is if I escalate my issue to corporate and or physically go into the office and/or make my presence known to get things done.

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