Pearle Vision

Reviews

• CB

  Charles Blalark

  2 days ago
  1.0
  When I came to my scheduled appointment had to wait thirty five minutes to even see the doctor or technician, then, once they got started with my eye exam, things did go much better after that. I exam, I had to wait to then see a customer service rep in reference to closing everything out and paying the final bill. All in all I was there at 9 and didn't leave till after 11.
• ST

  Stella Harris /Tracy

  4 days ago
  5.0
  Very good first time visit. Busy for a Sunday morning appointment. Moved thru exam quickly. Dr. Very helpful and answered all questions thoroughly. Overall a good experience that I would do again and recommend to others!
• CS

  Carrie Samples

  Aug 8, 2026
  1.0
  They overbook and then let people wait for 3 hours, regardless of an appointment. The waiting room was so packed people had to stand. Be respectful to your patrons and only schedule what you can handle.
• TR

  Tracey “Lizzies Mom” Rivera

  Jul 29, 2026
  5.0
  They were incredibly busy when I went in with my 90-year-old client needing to change out her lenses that she'd gotten years ago at a different store. Although they were very busy, the check-in process was quick and smooth and I didn't feel we had to wait very long. Everyone we encountered was incredibly kind, very professional and accommodating. She uses a walker and they actually got to the door before me and held the door open for her. I would say was a very well-run office from our experience. Including, as busy as it was, the person in charge making sure everyone was able to take their breaks. I have Mom hearing so it wasn't as though she was talking about it loudly. It's just that I actually overheard her making sure everyone is getting their break. I thought they did a great job.
• RI

  RDM III

  Jul 25, 2026
  1.0
  The staff is soulless. No one seems happy to be there or involved in their job. The gal who did the majority of the exam (unlicensed tech I presume) asked the same questions multiple times, like she was so disconnected she forgot I answered her already. "Dr. B" gave a full introduction of herself twice in 90 seconds, my wife and I looked at each other confused... The optician who processed my lens order did not explain or display the transition darkness I would experience on my new lenses. After 2 weeks of them processing my lenses, I picked them up only to find that the transitions were garbage. They did basically nothing. I went back, they said they have a darker "athletic" type transition lens. So I had to pay extra for that, then they kept the glasses another 2 weeks. I got the replacements and the transitions on these newest lenses are also complete garbage. A total waste of time and money, they couldn't provide the product they advertise and they couldn't provide the quality care they laud themselves about. Luxottica strikes again. Target Optical was a million times better in every way. Pearle Vision holds a lot of contracts with insurance carriers so they feel their quality doesn't actually matter, they will have plenty of sheep coming through their pastures. They treat you like a number, no one cares about you. Pearle Vision is awful. They're not interested in actually solving problems, they're merely drones.

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