LensCrafters

Reviews

• HY

  Haile Yuen

  3 days ago
  5.0
  Shirley helped us get lenses changed in our worn out glasses. She was amazingly helpful and got us in and out quickly. Will be returning!!
• ZS

  Zae Sablan

  May 5, 2026
  5.0
  Sara was amazing to work with. Initially I came in with my best friend and wasn’t looking to get glasses, however, Sara was amazing and delivered exceptional service that I decided to do an eye exam and purchase a new pair of glasses even though my insurance was out of network, her customer service was well worth spending the extra money and I highly recommend asking to see her if you stop in at LensCrafters. As a talent acquisition manager, I would hire her on the spot. Thank you Sara for exceeding expectations and providing one of the best experiences I’ve had in a long time. I will be sure to bring my business back to you. Highly recommend!!!
• SG

  Susan Ghee

  May 3, 2026
  1.0
  I have a very expensive pair of Oakley Prescription sunglasses I bought at this store. I noticed it needed a new screw in the side arm. Now, I dont live close at all but I specifically drove to this store where I purchased the glasses to get the proper care for my glasses. Upon entering there were 2 employees and the one called me over, she had a mess on her desk of about 25 or more glasses laid out so I didnt know where I should put my glasses down, she invited me to another desk. I showed her that my glasses needed a new screw. She took the glasses back over to her messy desk, and then she disappeared into the back room. She came back out and mentioned she had to put a "longer" screw in them. I noticed that the screw was silver and my glasses were black so I was about to mention that, when I noticed a large scratch, (not even a scratch, more like a gouge) next to the screw. I said, "that scratch was not there before" and she immediatly tried to say it was. Now I am super protective of those glasses as they are Oakley made lenses and frames, so I knew I did not have that scratch on the inside of the lense. I could not believe she was trying to say it was there, I got super upset and all that could come out of my mouth was, "no, no, no, no", the manager Bobbie stepped in and by this time I was so upset I could not even breathe. She did put me in my place to calm me, so I tried to get calm. She is making it right by ordering me new Oakley lenses. But my problem is with the clerk and I told Bobbi that. Accidents happen and she could have come out and said, "oops I scratched your lenses" and made it right. But the way the clerk tried cover it up was a terrible experience. She should not be in customer service. I would email you as you requested below.. But that is a bad email address... More bad service!!
• AP

  Aathav Pandian

  Apr 29, 2026
  5.0
  Amazing service! We stopped by to get mom's glasses repaired. The staff fixed them perfectly and dint charge us at all, truly professional and incredibly generous. I'll definitely be coming back and recommending this place to others.
• MH

  Margarita Herrera

  Apr 26, 2026
  5.0
  I had a fantastic experience with Joe, the eyeglass specialist at LensCrafters—definitely a five-star visit. He helped me pick up my new pair of prescription sunglasses and made sure they fit perfectly and felt comfortable right away. What really stood out was how much care and attention he gave when I brought in two of my older pairs. One was too loose, and the other had a lens that kept popping out. Joe took his time with each pair, carefully adjusting them instead of rushing through the process. He even fixed an issue with a pair that other locations had told me was “just the way it is.” Joe was able to adjust the lens and improve both the look and feel of the frames significantly. It’s rare to find someone who goes the extra mile like that. I really appreciated his patience, skill, and willingness to help beyond just the basics. Highly recommend asking for Joe if you visit!

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