National Seating & Mobility

Reviews

• MM

  Mich

  4 days ago
  1.0
  National Seating Las Vegas used to be great! It went downhill since John and Blake left. My daughter had an order for car seat and sleep safe bed since August of last year. Nobody calls to update you or let you know that they need paper work. I have to keep calling. I’ve basically been calling back and forth with them, the doctor and physical therapist. I pushed the order of the bed after 6 months because Erik told me they can work on it. So I had to get a new order again for both the bed and car seat because it’s been 6 months and nothing was done. Communication is horrible especially with Amy the Funding Specialist. She is very discouraging. The physical therapist and doctor made all the necessary paper work only for Amy to tell me that our primary insurance is a no-go payer. She even requested for chart notes. So why would you say that it’s a no go payer when you already knew from the beginning what our insurance is? We got 6 equipments from the past without any problems. So I called our insurance to ask what they need which I explained to Amy via text. She only responds when it’s convenient for her. She picked up my call when I called to ask for a manager because by this time I was so upset already. I specifically said I don’t want to speak to her but for some reason my call was still transferred to Amy. All of a sudden she said her manager “approved” it and we can go forward with the order. Unbelievable! I’ve been very understanding of the situation that they might be overwhelmed with orders. I can help do phone calls and request paper work just for the order to keep moving, but if the Funding Specialist is holding back my daughter’s orders because she’s not doing anything unless I call to follow-up is unacceptable. It’s so frustrating! You can atleast try to submit it since we already got the doctor’s order, notes and letter of medical necessity. As for the car seat, I lost hope already. She does not communicate well! They received a denial letter that they did not do anything about until I called to follow-up. I hate writing negative reviews but this is my last resort since there’s not even a manager you can talk to. They are supposed to be helping us parents get these equipments for our kids because they really need it. It’s so sad because they used to be a great place to get dme from.
• VV

  Via

  5 days ago
  1.0
  I have been using this company for about 10 years for my child’s medical equipment. John was amazing, reliable, communicated with me, showed he cared about his job and helping my son get his equipment. Stephanie amazing, caring, kind, I can’t say enough good things about her. Also Blake and the techs who help with my child’s equipment, come to the house for repairs- you all are wonderful! My one star is because since John is gone and now there is the call center, which I think is located in Tennessee, there is no communication. When calling the call center you will either get someone who is nice and helpful or someone who is rude and will snap at you- it’s really just a toss of a coin. My son’s order has been going since Feburary- per the call center it was sitting for a few months because of a paper work issue- I know it was a paper work issue because I asked the lady if they need the doctor to sign a paper and couldn’t get in touch with them, why would they not call me? This person told me it was actually on the companies side and that is where the issue had sat for months. So during that call in April it was then sent to my sons doctor to be signed. That being the beginning of April. Poor communication with clients, some rude call center employees, orders not being worked on for months with no communication why. I did love this company and I know equipment orders take time, but I was told the order had not been worked on for months and nothing was communicated to me, the parent, as to what was going on or if I needed to do something to help.
• KF

  Kelly Flynn

  Jul 11, 2022
  5.0
  I have Progressive MS and I’ve been a client of NSM for 7 years. Stephanie in the front office is always so helpful, informative and efficient. Tom, (branch manager) has helped me in so many ways. From his expert evaluation‘s; making certain I always have the right equipment - to his steadfast advocacy with the insurance companies so that I end up getting the aforementioned needed equipment. Most of all Blake Johnson, their lead technician and in my opinion customer service guru. He not only knows the equipment inside out and understands all of the features and purposes of the equipment (he taught me new things today that I never knew- things that will bring me genuine health benefits and pain relief) but also helpful hints and tips on accessories, what items need prescriptions and the intricacies of that process. Every interaction is always a pleasure and I always feel important.
• WB

  William Bruce

  Jan 16, 2019
  5.0
  I truly cannot say how thankful I am to EVERYONE that I have dealt with in concerns to my Permobil electrical problems. The professional manner that the whole company does its business is to be commended and positively reviewed for others to know that if they need the Services of National Seating & Mobility , Please don't hesitate to contact them. Thank you National Seating & Mobility! Youz guys ROCK!!!!

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