LensCrafters

Reviews

• JR

  Jay Red

  4 days ago
  5.0
  I really appreciated the time and effort Erin and Stefani took in repairing my glasses after the lens popped out and for cleaning them. They were very kind and easy to talk with. Thank you
• EB

  Erica Brown

  Jun 28, 2026
  5.0
  Wonderful customer service. Stefoni was so friendly and down to earth. She assisted me in fixing my frames and maintenance advice for the lenses. Thank you Stefoni😀
• SC

  Sarah Cabrera

  Jun 26, 2026
  1.0
  Honestly this place has THE WORST and THE RUDEST customer service reps! I call and got a very rude female when I’m asking about my glasses being ready she rudely asks if I got a text I said no I advised that it has been 11 business days she puts me on hold then asks for my last name puts me on hold asks me for my first name then gets back on saying my glasses have been ready since 6/16 I asked why I didn’t get a text and asked her to confirm my # they had the incorrect phone number. They didn’t even send me an email or anything when I asked why didn’t I get an email she rudely says “Well they’re here So?” I work in healthcare and Lens Crafters needs to check their reps for customer service. Me and my family will not be going to Lens Crafters no more! They need a class on professionalism!
• MS

  Marla Sachs

  Jun 22, 2026
  5.0
  I stopped in to see if they could repair an old pair of sunglasses that was missing a screw. Sophie took them back to the lab and 10 minutes later reemerged with my repaired glasses - fixed at no charge. The store was clean and I was greeted upon coming in. I appreciated there was no pressure to schedule an appointment for a vision exam or other type of hard-sell. This makes me more inclined to come back for an exam or purchase in the future.
• DT

  Danny Thomas

  Jun 19, 2026
  1.0
  Buyer beware when purchasing meta AI glasses from LensCrafters!!! I am beyond frustrated and completely at my wits end right now. I purchased a pair of Oakley Meta glasses in February 2026 and they already stopped responding due to a manufacturer defect. I purchased a product protection plan through LensCrafters and was led to believe that it covered everything, including any electronic failure, at the time of purchase. When I called into the Galleria Mall location where I purchased these to report the issue, I was told that I'd be required to pay a $125 co pay, unless I could get a formal Return Merchandise Authorization (RMA) or Warranty Replacement Approval Email from meta AI corporate. I have reached out to Oakley Meta and their manufacturer several times and it is proving more difficult than affirmentionally suggested and I'm almost willing to pay the $125 Copy for the $600 pair of glasses I was made to believe would be covered if anything went wrong with them. Since this is a total hardware failure (the glasses are completely dead and unresponsive) and falls strictly under the 1-year manufacturer warranty, I am legally and contractually entitled to a 100% free replacement or repair without paying LensCrafters a single cent. I understand that $125 doesn't seem like a lot of money but it is the principle of the matter and LensCrafters Galleria Mall location being completely unwilling to assist me in any way other than suggesting that I get proof of what is obviously under warranty or pay an unreasonable amount of money. I am beyond frustrated by this entire process and will be escalating this matter with my attorney and the LensCrafters corporate office unless I am contacted with a resolution by the retail store manager where I purchased these from! If I had known that it would be this difficult to replace my glasses, after a manufacturer defect that is no fault of my own, I would have saved my money and gone elsewhere!

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