The Vision Store

Reviews

• SS

  Suzanne Stokes

  3 days ago
  5.0
  Dr. Fontenot and his crew of opticians and other assistants were friendly, knowledgeable and very thorough. Dr. Fontenot took the time to explain things to me and give me options. I'm glad I was referred here.
• LF

  Leo Fisher

  3 days ago
  5.0
  The Vision Store has provided me with ongoing eye care, service and products for over 3 years. Their equipment is newer technology and their care team is very good. I am very thankful that I have found the Vision Store to care for my eye needs.
• KB

  KELLY BROWNELL

  5 days ago
  2.0
  Very disappointed. I thought I was going for a full exam. It was only to check macular numbers from last time. Those machines always make me feel like I'm doing it wrong. My eyes water and I can't see any difference. I sat alone in a cold room for 20 minutes. Then the doctor came in. She proceeds to ask me how my nutritional diet is. I said, "Yes, I'm eating enough". Then she says to me, "Are you sure"? I'm a 68 year old woman, don't question me like that. Then she concedes that my numbers are ok. She hands me some paperwork and says take it up to the front desk. I'm like, wait, where is my prescription? That's when she tells me it's only for a macular checkup. If I'd known that, I would never have gone there.
• CK

  Craig Kendall

  5 days ago
  2.0
  I had been here several years ago with my aging father and then went myself at the same time. Great experience then. Not the same last month. And to top off the lackluster customer service during the appointment and a feeling no one was listening unless I was asking about how to pay, today I get a random "you owe us money" text with no explanation, no invoice, nothing. This was after I got home from the initial appointment and discovered two of their three pushed add on, expensive "convenience" items I said I did not want were added to my bill and in my take home bag. When I called about today's text the reason made sense, but the continuing lack of customer service which led me to explain that I would not be back and would not be recommending them to others based on my recent experience was met with "Okay, I'll cancel future appointments" -- no "I'm sorry", "We're sorry" anything. This is EXACTLY why I'm not going back and not referring others. Zero sense of the customer. Just an "optometric meat market".
• NW

  Neil Weinberg

  Oct 21, 2026
  1.0
  I wish to warn potential customers to be aware of the sales approach embedded in eye exams. I paid $90 in addition to what my insurance paid for all exams. Part of the exam protocol was a virtual exam (headset and audio with game style controller and cartoon figure which gave instructions) related to binocular misalignment. I did the exam and answered the questions and it indicated that I had a misalignment which could be the source of whatever symptoms I had clicked (scale of 1-5 ignored) so I agreed to have a conversation with the provider. Why not? After the exam you meet with an optician/sales associate. I indicated to her that I generally have my prescription filled elsewhere. She told me the neurolens that would remedy the binocular misalignment would cost about $900 but she could offer it for $700. I thanked her, got a receipt and took the offered paperwork and left. In my car I realized I had not received a prescription, went back and requested one which was signed by the optometrist. When I went to my usual eyeglass provider they told me they couldn't fill the script as it was written only for the neurolens (which only Vision store sells!); in the past, with others, they had called the Vision Store to ask for a changed prescription and were told it required that the client be physically to request a new script which eliminated the neurolens and the related prism RX. So I drove back and requested such a script. I was told by the optical sales person that my eyeglass provider could simply ignore the neurolens and prism RX. I told her they would not change a prescription and informed me that I needed a new one that could be used anywhere. The sales person said the optometrist would have to sign the new one and she was busy right now. I said that I would return in a half hour. The optical sales person said come back in an hour. When I said loudly that I wanted to cancel my next year's appointment, an Office Manger who was listening, said she would get the prescription and she did so in a few minutes.

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