Laurie Ross Brennan & Associates

Reviews

• PB

  Paul Brouse

  Aug 22, 2026
  5.0
  Recently, my daughter completed the AIT program and we have had excellent results. She is much more comfortable around loud noises. The staff were friendly, helpful, and worked to accommodate our schedule in facilitating the training.
• RR

  RM

  Aug 4, 2026
  1.0
  I rarely leave negative reviews, but I feel other parents deserve to know what our experience was like. Before requesting a referral, I called this speech therapy facility to confirm they accepted my son’s insurance. After they confirmed they did, I had an appointment with his pediatrician and specifically requested a referral to this location because the previous speech therapy provider did not accept our insurance. I understood that referrals can take about two weeks, so I patiently waited 15 days. When I still hadn’t heard anything, I called the office myself to make sure they had received the referral. They confirmed they had, but told me their insurance coordinator was on vacation and that I would need to wait another 10 days until she returned. I waited those 10 days, plus an additional 5 days just to give them extra time. Again, I received no phone call or update. Once again, I had to be the one to reach out. During that call, they collected all of my son’s information—including his name, date of birth, insurance details, and other required information. I was asked about our availability, and I told them we were available any day and any time because school had not yet started. I was told I would receive another call to schedule his evaluation. Unfortunately, that call never came either. After waiting again, I contacted the office for a third time. I spoke with the front desk, who I believe was the same person I had spoken to during previous calls. They asked whether our availability was still the same. I explained that because the scheduling process had taken so long without any follow-up from their office, my son was now starting school the following week, so our availability had changed. I asked if it would be possible for him to complete his evaluation this week and then finalize his ongoing therapy schedule once we had his school schedule confirmed. Instead, I was told to wait until the following week because my schedule wasn’t finalized. At that point, I was extremely disappointed. The issue wasn’t our availability—it was the repeated lack of communication and follow-up from the office. Every step of the process required me to call them. Not once did they proactively contact me as promised. I understand that delays happen, but keeping families informed is a basic expectation, especially when children are waiting for services that are important to their development. We spent well over a month waiting, only to be left feeling like we had to chase every update ourselves. I will be informing my son’s pediatrician about our experience so they are aware of the difficulties we encountered with this referral process. Ironically, the original speech therapy provider we were referred to—even though they didn’t accept our insurance—was upfront, honest, and communicated clearly about their limitations. This facility, on the other hand, repeatedly promised callbacks that never happened and unnecessarily prolonged the process. Based on our experience, the lack of communication, organization, and follow-through was unacceptable. I sincerely hope they improve their scheduling and communication practices so other families don’t have to go through the same frustrating experience.
• MB

  Mindy Brouse

  Jul 22, 2026
  5.0
  My 10yo dd had the AIT treatment and we saw improvement in her sound sensitivity so quickly, it shocked us. It has helped her so much! I highly reccomend this treatment for anyone with ADHD, sound sensitivity, and more. We are so grateful
• VC

  Vera Clyne

  Jun 21, 2026
  5.0
  I recently worked with Laurie and found her and her entire staff wonderful! I did a full course of AIT for hearing loss and enjoyed the experience far more than anticipated. And recovered a meaningful amount of my hearing! I felt very comfortable in the space and felt supported in making the experience very personal. Highly recommend!!
• LL

  Lynda Lease

  Apr 18, 2024
  5.0
  Miss Vanessa is awesome with my daughter. Before speech lessons my daughter cannot tell the difference of “my”and “I” and was mumbling her words for four going on five years old. Currently she’s been doing a fantastic job and increasing with clarity. She’s also correcting herself. I’m so glad that we go to professional for my daughter’s speech needs. It’s worth it especially parent we gain the tools continue the process at home.