Club Pilates

Reviews

• MC

  Mary Campione

  Jun 21, 2026
  5.0
  I’ve been attending this location for about a month and I leave every class feeling great! I take a lot of Danielle’s classes and love her style of teaching! I also took classes with Svetlana and Nina and they were both wonderful instructors as well!! Front desk staff is very friendly and helpful. 10/10 recommend this location!!
• MH

  Madison Herrera

  Jun 4, 2026
  1.0
  I had been attending classes at this studio for some time and had never once been late. The one time I knew I would arrive more than five minutes late, I called ahead because that is the studio's stated policy. I simply wanted to know whether it was still worth coming, as I know exceptions are sometimes made. The front desk employee, Cristina, told me I could still attend as long as I wasn't more than 10 minutes late. I rushed to get there and arrived 11 minutes late, only to be turned away. Had I been told over the phone not to come, I would have gladly stayed home. Instead, I rushed unnecessarily and put myself under pressure to make it there based on a guideline that appeared to be decided on the spot and was not reflected in any written policy. What was most disappointing was how the situation was handled afterward. I requested that a manager contact me because none were available at the time, but no one followed up. After three days, I had to reach out myself via email. I later learned that the phone number I had been texting about my complaint belonged to the same employee involved in the original issue. I ultimately canceled my membership within the required timeframe to avoid being charged for the following month. However, because I enrolled through my health insurance program, the studio apparently failed to notify the program that my membership had been canceled. As a result, I was charged for another month anyway. When I contacted the program, they informed me that their records still showed me as an active member. A refund request has been submitted, but there is no guarantee I will get my money back. So, I am no longer considered a member by the studio, yet I was still charged. These may seem like small issues individually, but when businesses fail to communicate clearly, follow through on customer concerns, or properly process cancellations, it costs people both time and money. In a time when every dollar matters, that is not something I can overlook. A misunderstanding that could have been easily resolved ultimately cost this studio a loyal member. I'm sharing my experience so that others can make an informed decision before investing their time and money here.
• SO

  Shannon Obrien

  May 15, 2026
  1.0
  Adding to the bad reviews for Danielle: just took a class with her and she didn’t seem to want to be there. Wasn’t very helpful and told me I shouldn’t look at what others are doing because they might be doing is wrong. I am newer to CP and maybe if she gave clearer instructions or did adjustments I wouldn’t have to look around. She seemed to be looking at her smartwatch half the time.
• RT

  Rachel Taylor

  Jan 29, 2026
  5.0
  I am really enjoying going to Club Pilates in Wyckoff. I got the unlimited membership & can go to many different local studios, which is an added benefit! I have been working hard at getting healthier this year (both losing weight & gaining strength) & CP has been really helpful in my reaching my goals. The club opens early & closes late, open 7 days per week. It helps me find a class that works for me that particular day. I find the instructors helpful & knowledgeable.
• MH

  Mary Ann Hoogerheyde

  Mar 13, 2024
  5.0
  Courtney was great as she evaluated me to level up to 2.0 Looking forward to strengthening myself even further! Thank you Club Pilates Wyckoff!!

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