Club Pilates

Reviews

• AV

  Andy V.

  Jul 3, 2026
  2.0
  Their pricing and cancellation policies are predatory. It's insane they can charge 260 a month for an unlimited membership and then hit you with a 25 per class fee if you are more then 5 minutes late. I get the accountability aspect - but at some point its just gross.
• JV

  Jennifer Valentin

  Jun 26, 2026
  5.0
  Paige is a great instructor that keeps the class challenging while ensuring we are all properly aligned and following correctly. She brings energy to her class every week
• SS

  Shraddha Shah

  Jun 17, 2026
  1.0
  I joined this studio recently to build strength through beginner Pilates (Reformer 1), but unfortunately my experience has been disappointing. I arrived about 7–8 minutes late to class due to a parking meter issue (it would not accept coins and I had to find dollar change). When I arrived, the manager, Jackie, informed me I would not be allowed into class. The conversation started with a firm explanation that “company policy” would not allow any flexibility or accommodation, including attending a makeup class another day. I was offered higher-level evening classes instead, which were not appropriate for my beginner level or schedule. What was especially disappointing was that the conversation was never completed. Jackie left before addressing my concerns, and I was later informed through the front desk that there would be no further discussion. Another concern is instructor substitutions. Customers are not notified when instructors change or given the option to cancel. Since each instructor has a different teaching style, consistency matters—especially for beginners. Some Reformer 1 classes feel significantly more advanced than expected, which can be discouraging for someone new to Pilates. I personally found Morgan and Leah to be the most beginner-friendly instructors. What concerns me most is the inconsistency in how “company policy” was applied. The initial conversation centered around an inability to make even a minor accommodation because policy supposedly could not be changed. However, I later learned that the studio had ended my membership before the end of my contract and without written communication. It is difficult to understand how policy could not bend to provide a simple class accommodation, yet could apparently bend when it came to terminating a customer relationship. I genuinely wanted this to be a positive experience and was excited to learn Pilates, but unfortunately the overall environment did not feel welcoming or supportive for a beginner.
• LT

  Laura Travers

  Jun 16, 2026
  5.0
  Elana is one of the best coaches at Club Pilates in Westfield! Her routines are always interesting and she guides every through each move really well! Highly recommend her classes!! 💕
• DR

  Darlene Razz

  Jun 8, 2026
  5.0
  Great workout!! Brittany was amazing instructor. I would definitely take her class again. I felt every muscle working!!