LensCrafters

Reviews

• TW

  Tierney Brick Waters

  5 days ago
  5.0
  Always a great experience the staff is nice and knowledgeable 🤓
• VV

  Vehbi

  Aug 14, 2026
  1.0
  UPS said my package was arrived here with the name of the employee who received it. I went there to pick it up finding that specific employee. He skimmed through the boxes and said they don’t have it. I showed him the UPS website showing him it was delivered and he was the one who received it. He skimmed through again and said there is probably no label on it and he can’t find it. I told him I paid for it and gonna have to pick it up somehow. He finally searched and found it and I picked up my package. I don’t know what he expected me to do when he said there is probably no label on it and he can’t find it.
• KS

  Kurt Simmons

  Aug 13, 2026
  5.0
  Mishant soni was very customer friendly and remembered me even after months ago and helped me with all the all the help I needed
• AA

  Arwa Arwa

  Aug 6, 2026
  1.0
  I had a very disappointing experience at LensCrafters. I went in to replace only the frame of my prescription glasses because my current prescription works perfectly fine. After I chose a frame with the help of an employee, I asked if they could simply measure the prescription from my existing glasses and make the new lenses with the same prescription. She told me that was not possible and insisted I needed a new eye exam. Based on her advice, I scheduled the exam and paid $119 in cash. After the exam, the doctor told me that they actually could have measured the prescription from my current glasses since I was seeing well with them. That means the eye exam was unnecessary for what I wanted, and I paid $119 for nothing because I was given incorrect information by the employee. I spoke with the manager, who apologized and said he would speak with the employee, but I never heard back from him. I wasn’t offered a refund or any compensation. I’m very disappointed with the lack of honesty and follow-up. Unfortunately, I cannot recommend this LensCrafters location based on my experience.
• MM

  Merina MacCabe

  Jul 11, 2026
  5.0
  I have been using this particular Lens Crafters my entire life. I purchased a pair of Burberry eye glasses several years ago. They have been perfect. I noticed that the temple was a little wonky. I was so lucky to be matched with Leslie. The fix required a bit more than tightening the temple. Leslie took immense care in installing screws to ensure that my glasses were like new. She was lovely, friendly and so professional. I am so impressed with the customer service that I received from Leslie. Lens Crafters Princeton definitely stands behind their product. 🤓

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