Warby Parker Willowbrook Mall

Reviews

• RD

  R D

  2 days ago
  1.0
  Absolutely unacceptable customer service. I arrived 5 minutes late to an eye exam appointment and was met with shocking hostility from the young woman managing appointments with the clipboard. Instead of handling the situation professionally or with even basic courtesy, she spoke to me with a smug, condescending attitude that felt completely unnecessary and inappropriate. There was zero attempt to accommodate, problem-solve, or speak respectfully — just immediate blame and dismissiveness, as though inconveniencing customers is part of the culture there. The interaction came across as someone enjoying the power of turning people away rather than helping them. I left immediately and went to LensCrafters next door, where the staff were welcoming, professional, and actually seemed interested in earning business. They also had better quality frames at better prices. Management should seriously evaluate how customers are being treated at this location, because one employee’s attitude was enough to lose a sale and ensure I won’t return.
• JG

  Jason Goldstein

  2 days ago
  5.0
  I have been a few times for adjustments and to see the eye doctor for a new prescription. I went yesterday to have my eye looked at since it was bothering me and they were very nice at accommodating me the same day. I wasn't feeling well during the appointment and they offered me water and really made sure I was doing ok. Thank you!!
• JW

  Jennifer Wood

  3 days ago
  5.0
  The store was well laid out, organized, and neat. The workers were so kind, helpful, and most importantly, patient. I am never disappointed with Warby Parker glasses.
• DJ

  Devin Jackson

  May 10, 2026
  5.0
  Excellent environment. Friendly, knowledgeable and stylish team. Great selection of glasses. State of the art technology. Just a really great experience overall. Made us very happy customers
• NK

  Nikki Klingler

  Apr 23, 2026
  5.0
  First time Warby Parker customer and I went to the Willowbrook location to pick out and try on frames. On my first visit, Brian assisted me in picking out frames and lenses closest to the pairs I currently have, and Shahin measured my PD. They answered the million questions I had about different types of lens customizations and broke it down and explained my options in a way I was able to understand. Both of them were so helpful, friendly, knowledgeable and definitely patient! When my frames arrived, I did want some changes. I think it's great that Warby gives you 30 days to make sure the glasses are exactly to your liking! Shahin and Omarys helped me with making the adjustments I wanted on my second visit and they gave me the same kind attention I received my first visit. I got my updated glasses last week and everything is perfect. I just wanted to shout out the amazing staff for walking me through every detail with great care and customer service. Thank you Shahin, Brian, and Omarys!

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